Job Description

Work Pattern:

Monday to Friday 7.00am - 5.00pm, plus alternate Saturdays 7.30 - 12.30pm

Responsible to:

Operations Director

Job Summary

To ensure all areas of the Company's transport department operate effectively and efficiently so that the correct goods are delivered to the right customer at the right location, on time and within government transport regulations. Managing and utilising the transport team members (10 staff) to maintain and develop outstanding customer relations, to maximise profitability and uphold the good reputation of the company. You will understand the customers' needs and exceed their expectations, ensuring they experience an efficient and effective service.

Main Duties and Responsibilities

Schedule and actively manage daily delivery routes (30-50 deliveries), vehicles and driver workloads, balancing the needs of customers with maximising operational efficiency for the company.

Pre-empt problems with delivery documentation, stocks and loads and resolve ahead of time

Act as the central point of contact between sales team, logistics staff & customers for transport related issues

Handle customer enquiries on delivery times, and adding/removing goods from the order. Assessing if changes are viable, liaising with loaders and drivers where necessary. Processing agreed changes.

Maintain and develop good relationships with the customers, driving recommendations and 5 star reviews through the service offered.

Pro-actively manage Transport Team staff members (10 staff) via day-to-day task setting, absence management, 1-2-1 catch-ups, personal development plans, annual reviews and other tools.

Ensure transport staff are following all Company policies and procedures at all times, including all aspects of Health & Safety.

Manage the company fleet of vehicles and plant, booking services, MOT's, maintenance checks and repairs planned to limit downtime and keep vehicles operational.

Improve and develop business performance within the constraints of legislation, fuel and other vehicle costs and rising environmental pressures

Support Branch Manager of smaller 2nd branch with vehicle, plant, driver and other transport related matters.

Oversee the flow of goods-in to the yard from external hauliers, liaising with the Yard Foreman and Supervisors where necessary

Attend and contribute to internal meetings and training sessions where required.

General office duties

Any other duties as and when required

Person Specification

Prior experience of merchant logistics majorly advantageous

Prior experience and clear understanding of builder's merchant products and terms

Ability to juggle multiple tasks at once, process and make confident decisions on competing priorities

Calm under pressure, and able to think clearly in busy and thriving environment

Experience of working as part of and leading a team

Proactive, enthusiastic, and self-motivated

Strong at relationships building, with both customers and colleagues

Strong listening and communication skills and the ability to adapt these to suit varying audiences

Good numeracy skills, and competent administration skills

Computer literate, working knowledge of Microsoft Office and the ability to learn additional software

Driven to develop their own behaviours and skills to ensure they consistently improve and perform to a high standard

If you possess the necessary qualifications and are passionate about optimising transport operations while leading a dedicated team, we encourage you to apply for this exciting opportunity as a Transport Manager.

Job Types: Full-time, Permanent

Pay: 40,000.00-45,000.00 per year

Additional pay:

Yearly bonus
Benefits:

Bereavement leave Company pension Employee discount Health & wellbeing programme On-site parking Sick pay
Schedule:

Monday to Friday Weekend availability
Work Location: In person