Job Description

Job Overview

We are seeking a dedicated and detail-oriented Transport Planner to join our dynamic team. The successful candidate will play a crucial role in optimising transport operations, ensuring efficient and cost-effective solutions for our logistics needs. This position requires strong organisational skills, proficiency in IT applications, and a commitment to delivering exceptional customer service.

Responsibilities

Tracking and monitoring drivers on the road. Owning the weekly rota to ensure driver coverage for all contracted work. Allocating jobs based on driver skills and licence categories. Liaising with drivers and customers to resolve delays, cancellations, or issues. Maintaining accurate job records and compliance. Handling real-time operational challenges, from breakdowns to re-routing. Taking part in the on-call rota, resolving around 8-10 driver support calls per weekend (all handled remotely over the phone). Experience working in a transport operations environment. Manage driver availability and identify opportunities to drive revenue. Utilize IT systems and software, including Outlook and Excel, to manage schedules, track shipments, and maintain accurate records. Handle customer inquiries professionally, ensuring high levels of satisfaction through effective communication. Stay updated on industry regulations and best practices to ensure compliance in all transport activities.
Role will be reporting to the Director.

Qualifications

Strong organisational skills with the ability to manage multiple tasks simultaneously. Proficient in IT applications, particularly Microsoft Office Suite (Outlook and Excel). Excellent customer service skills with a focus on building positive relationships. Demonstrated computer literacy with the ability to adapt to new software quickly. Strong command of English, both written and verbal, for effective communication across all levels of the organisation. Previous experience in a transport planning or logistics role is desirable but not essential. A proactive approach with the drive to improve processes and enhance service delivery.
Job Types: Full-time, Permanent

Pay: 25,000.00-28,000.00 per year

Benefits:

Company pension Employee discount Free parking On-site parking
Ability to commute/relocate:

Milton Keynes MK6 1LS: reliably commute or plan to relocate before starting work (required)
Work authorisation:

United Kingdom (required)
Work Location: In person