Job Description

Company Background

Aardvark Safaris is a thriving tour operator specialising in holidays to Africa and the Indian Ocean. The company was started in 1999, and owner Alice Gully is very much involved in running the company, with the help of a great team around her. Aardvark Safaris has two offices in the UK, in Tidworth, Hampshire and Musselburgh, outside Edinburgh. We plan exceptional holidays for our clients, and many return to us year on year, with much of our business coming via word-of-mouth recommendations.

Why work with Aardvark Safaris?

We are proud of our dedicated and knowledgeable team, and all of our staff are encouraged to contribute to life here at Aardvark Safaris. We firmly believe that the more fulfilled people are, the better their work will be. The atmosphere in the office is creative, varied, fun and challenging as well as business-like and focused. Though we work hard, we have a good time together too, with various team days out and an opportunity to laugh together.

Successful candidates are offered competitive packages and training to learn the necessary skills, whether in the sales or administrative side of the business. The culture in all our offices is characterised by the staff who work there, and we're always keen to employ a diverse range of people to further enhance this.

Travel Concierge

The role works alongside the operational and administrative support to the Aardvark Safaris sales team. The Concierge's role is to ensure the highest standards of client care by delivering the concierge experience for every client. This involves detailed record keeping, liaising with African suppliers, airlines and clients, and general office duties.

This is a varied, busy, and exciting role, where no two days in the office or holidays that we design are ever the same. You will require a high degree of accuracy and a keen eye for detail. We are looking for a self-confessed perfectionist!

Key Responsibilities

Finalise schedules and double-check all aspects of client trips Ensure the highest standards of client care Preparing all client documentation, upgrade emails and liaising with the clients in advance of their trip Complete quality assurance checks to ensure nothing has been missed Identify opportunities to add value to clients' trips Compile, maintain and update a comprehensive list of upgrades to be put in place for Aardvark clients. Identify opportunities to upsell and cross-sell Check and finalise all details immediately pre-departure and liaise with clients Liaise with local ground staff to ensure everything is in place, any queries are dealt with, and ensure that the services meet or exceed clients' expectations and are delivered seamlessly Liaise with the sales team to incorporate fam trip feedback and maintain an up-to-date listing of upgrades, activities and essential camp information Developing and maintaining excellent relationships with our airlines, lodges and suppliers on the ground in each country Identify ways to improve internal systems and external client service Update client portal, CRM system and all other internal systems Undertake any other duties as requested by the COO and Director of Sales
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Requirements for the role

Operational Sales administration/administration (preferred) A positive, "can-do" attitude A passion for delivering exceptional customer service A great communicator with a natural flair for striking up a conversation Commitment to continuous improvement, ongoing learning, and personal development A flexible and energetic team player who is always ready to go the extra mile Customer service experience and focus Excellent interpersonal skills, verbal and written communication Good organisational skills with the ability to multitask High attention to detail Good numerical skills Ability to manage confidential information professionally Excellent telephone manners Fundamental Microsoft Word and Excel skills Confident in Office 365 Interest in African Travel
Job Type: Part-time

Pay: 16,800.00-18,000.00 per year

Expected hours: 22.5 per week

Benefits:

Additional leave Casual dress Company pension Cycle to work scheme Employee discount On-site parking Sick pay
Experience:

operational administrative: 2 years (preferred)
Work Location: In person