Job Description

Do you have team leader experience, airline knowledge, GDS and cruise knowledge?
If you live near Manchester then this is the role for you!! My award winning client is seeking a dedicated and customer-focused Team Leader to join our vibrant Post Booking Services team.
This is a fantastic opportunity to lead a dynamic group of travel professionals and contribute to delivering exceptional cruise experiences to our valued customers.
As the Travel Coordinator Team Leader, you will play a pivotal role in overseeing the daily operations of the Post Booking Services Team. You will ensure the delivery of personalised, high-quality service while motivating and guiding the team to meet and exceed customer expectations. Working closely with the Head of Department, you will foster a collaborative environment focused on continuous improvement and customer satisfaction.
Roles and Responsibilities:

• Lead, coach, and develop the team to deliver outstanding customer service and achieve team goals
• Monitor team performance, providing feedback, training, and support to enhance skills and productivity
• Manage complex customer enquiries and escalations, ensuring timely and effective resolution
• Oversee booking changes, documentation, and administration processes to maintain accuracy and efficiency
• Collaborate with internal departments to streamline workflows and improve the overall customer journey
• Represent the brand with professionalism, setting a high standard of customer-first attitude within the team
• Assist with resource planning, scheduling, and shift management to meet business needs
• Support continuous improvement initiatives and contribute to the development of team processes and best practices

Required Skills:
*Proven leadership experience within the travel industry, ideally in post-booking or customer service teams
*Strong passion for travel and cruises, with a customer-centric mindset
*Ability to motivate and inspire a team while managing performance effectively
*Highly organised with strong attention to detail and problem-solving skills
*Proficient in Microsoft Excel and general computer applications
*Flexible, proactive, and able to work collaboratively in a fast-paced environment
*Previous experience in the airline industry and proficiency of a GDS is essential
Interested?
Please call hollie on 0161 923 6120 or forward a copy of your CV to gemma@traveltraderecruitment.co.uk
UK based candidates need only apply