Job Description

Do you have a passion for the wild places, culture, and history of the UK? Are you motivated by delivering outstanding customer service while achieving ambitious sales goals?

We're looking for a Travel Sales Consultant to join our team, inspiring travellers from around the world to explore the best of the UK. From responding to enquiries and crafting tailored trip proposals, to managing bookings and ensuring every detail is right, you'll play a central role in creating unforgettable experiences for our clients. Whether it's a scheduled departure or a custom itinerary, you'll combine your sales expertise with exceptional client care to help people discover the very best of the UK.

Role Purpose & Overview

As part of our Sales Team, you will play a key role in inspiring clients to travel with us across the UK. You will respond to enquiries by phone and email, guiding clients through their journey from initial interest to post-trip feedback. Using your exceptional customer service and sales skills, you will convert enquiries into bookings for both scheduled departures and custom-designed trips. By delivering tailored, accurate, and inspiring information, you will contribute directly to achieving sales targets and ensuring every client has an outstanding experience with us.

Key Accountabilities

Manage client relationships, nurture leads, and drive sales conversions to meet business targets. Follow agreed sales processes to convert enquiries into bookings for both scheduled and custom trips. Create and price trip proposals that balance client desires with logistical and operational realities. Provide clear, accurate, and timely information to clients and colleagues. Collate and maintain accurate client data within our Customer Relationship Management (CRM) system. Compile detailed, accurate, and well-presented client travel documentation. Work collaboratively with the sales and operations teams to ensure the smooth running of trips. Contribute to the continual evolution of our product knowledge and trip offering.

Key Responsibilities

Respond promptly and professionally to written and telephone client enquiries. Listen carefully to client needs, understanding their motivations, and sell the most appropriate trip, whether scheduled or custom-designed. Build unique and inspiring custom proposals where appropriate, showcasing both outdoor adventure and cultural/historical experiences across the UK. Deliver the highest levels of customer service, particularly when working with high-end clients, anticipating their needs and ensuring excellence at every stage. Maintain accurate records and booking details in our CRM system. Support colleagues across the sales team and wider business when required.

What do we typically look for in successful candidates across all roles?

A strong and clear commitment to customer service excellence and "extra mile" delivery. Good IT skills with experience in cloud-based CRM systems such as Salesforce, Google Drive and Mac applications. Strong administration and organisational skills, with the ability to maintain accuracy. Consistently great attention to detail, even when faced with multiple tasks and deadlines. Good interpersonal skills, awareness and emotional intelligence with an ability to develop and sustain internal & external business relationships. A genuine interest, knowledge and passion for adventure in the regions where Wilderness operates. Is committed to sustainability and is an advocate for wild places and our planet. A natural collaborator who enjoys working in teams with a diverse range of individuals. A commitment to some weekend work to support with any 'out of hours' operational requirements

Preferred role-specific Skills, Knowledge & Experience

Proven track record in sales, ideally within travel or tourism, with experience meeting and exceeding ambitious sales targets. Comfortable selling both scheduled and custom travel experiences to a wide range of clients, including high-end travellers. Experience in creating travel itineraries, with an ability to balance client aspirations and practical logistics. Excellent interpersonal skills, emotional intelligence, and the ability to build lasting client relationships. Agile, flexible, and highly organised, with excellent numeracy, administration, and attention to detail. Strong written communication skills, including copywriting and editing.
That said, a passion for what we are trying to achieve as a business coupled with a desire to help make this happen goes a long way, so please don't be put off applying just because you don't tick all of the above. What's most important is that you believe you can fulfil this role and demonstrate this accordingly through your application and subsequent interview process.

How to Apply

We're really keen to hear from you so please head over to the Wilderness Scotland or Wilderness England Website to learn more about us, then send us your

CV and 1 page Cover Letter in PDF format

through the online Breathe HR portal (https://hr.breathehr.com/recruitment/vacancies/43040?identifier=wildernessscotland) detailing the following:

Which role you are applying for. Relevant experience and transferable skills you can bring to this role, including how you manage a varied workload. How you will enhance the performance of our Sales Team. How you would approach working with a high-end client who expects a highly personalised travel experience across the UK. Give an example of how you would balance client desires with practical or logistical realities.
All applications should be submitted through our Breathe HR recruitment system in PDF format and will be auto acknowledged upon receipt before being manually reviewed by the team. Your application must be complete to be fully considered, therefore

please prepare your CV and Cover Letter before hitting apply

.

Diversity, Equity and Inclusion

The Wilderness group of businesses are committed to diversity through inclusive practices. We are looking to improve the diversity of our teams and believe firmly in the value of varied life experiences, backgrounds and cultures in our workplace.

We welcome and encourage diverse applicants for any advertised position and will consider all applicants regardless of age, race, religion, gender identity, sexual orientation, health conditions, impairments or other characteristics.

Benefits

35 hour working week 31 days holiday + earn up to 12 rostered days off per annum 14 hours of volunteer leave to make a difference towards causes that are important to you and/or our business Flexible / Hybrid working plus up to 2 weeks working from anywhere Company Contributed Stakeholder Pension Company Health Plan (after the qualifying period) Occupational Maternity Pay (after the qualifying period) On-site free gym facilities (England Only) Bike to Work Scheme Family and friends discounts Training and career development opportunities Team activity afternoons (Wilderness Wednesday) Industry discounts on outdoor clothing and equipment Cake on your birthday Unlimited tea and coffee with only the occasional milk shortage emergency

Note

Please note that we are not in a position to offer sponsorship for this role. As such, a right to work in the UK is required in order to apply.

If you have any queries or need support please contact us by email: Recruitment@Wildernessgroup.co.uk

Job Types: Full-time, Permanent

Pay: 24,000.00-28,125.00 per year

Benefits:

Casual dress Employee discount Flexitime On-site parking Sick pay Work from home
Ability to commute/relocate:

Kirkby Lonsdale LA6 2DY: reliably commute or plan to relocate before starting work (required)
Work authorisation:

United Kingdom (required)
Work Location: In person