Job Description

Overview:

As a Travel Support Coordinator, you play a vital role in ensuring our teachers, students, and parents feel supported, informed, and confident throughout their journey with us. You are the key contact for your assigned schools, offering seamless service from initial contact through to expedition completion. Your work helps maintain strong relationships and keeps everything running smoothly.

Your Key Responsibilities:

Build and maintain strong relationships with teachers, students, and parents, providing prompt and friendly support--this includes fundraising assistance, payment chasing, managing medical processes, and more. Take full ownership of your assigned schools in an Account Management capacity, working closely with teachers. Respond to enquiries and manage communications to ensure all client needs are met with professionalism and care. Keep our internal database fully up to date, with excellent attention to detail. Contribute to retention targets and assist in managing cancellations. Deliver webinars such as Responsible Traveller Training, Fundraising Support, and Pre-Departure Meetings. Provide operational support to local teams pre, during and post team's travel, particularly during the busy UK summer season. Hold the Emergency Phone during out-of-office hours (on a rota), ensuring 24/7 support for in-country teams. Attend and support teacher and leader training events, which may include overnight stays and weekends. Travel may be available, typically during October Half Term, to support teachers in the field, visit camps, and engage with local staff. Get involved in both short- and long-term projects to support the success of the Travel Support team.

Key Attributes for Success in This Role:

Strong team spirit and collaboration Flexibility and adaptability to shifting priorities Ability to multitask effectively Friendly and calm telephone manner Clear, helpful, and thorough communication via email Consistent at meeting deadlines Exceptional attention to detail Excellent organisational and administrative skills
Job Type: Full-time

Pay: 24,000.00-27,000.00 per year

Benefits:

Casual dress Company events Company pension Cycle to work scheme Free parking On-site parking Paid volunteer time Private medical insurance Sick pay
Schedule:

Monday to Friday
Ability to commute/relocate:

St. Leonards and St. Ives West BH24 3NX: reliably commute or plan to relocate before starting work (required)
Work authorisation:

United Kingdom (required)
Work Location: In person