Job Description

Proclaim Group have an excellent opportunity for a Treatment Co-ordinator to join our Resolve Health team. We are a national, award-winning provider of rehabilitation solutions for individuals who have incurred personal injury or absence from work. This is a full-time role, based in our office in Hamilton.

About Us:

Proclaim Group is a market-leading provider of rehabilitation services. We are recognised for our industry expertise and for our compassionate approach that places the wellbeing of our staff, service users and customers at the heart of everything we do.


Our company values are to Excel, Inspire and Achieve with Integrity. We are proud to live by these values and use them to direct our decision-making, service delivery and all interpersonal interactions.


We focus on quality and invest in our people; empowering them to excel in their roles and deliver an exceptional service. We are passionate about training and development and enhance the skills of our staff through our dedicated Training Academy and external training opportunities.


Proclaim Group prides itself on being a great place to work. In a recent staff survey we achieved an average score of 86.5% across all domains, including internal communication; understanding of strategy and direction; involvement in company growth and success; fostering a sharing culture; inspiring and supporting staff to do their best work; career progression opportunities and wellbeing support.

About You:

We are looking for a Treatment Co-ordinator to join our expanding team based in our Head Office in Hamilton. This position would ideally suit an individual who has worked as a personal assistant, medical or legal secretary and has experience of handling confidential information. Full training will be provided.


Desired qualities:


Strong organisational and time management skills Excellent communication and interpersonal skills Ability to work well under pressure A flexible and solution-focussed approach Ability to meet and manage deadlines and adhere to service levels Accuracy and attention to detail Self-disciplined Team player with a positive, can-do attitude Willingness to support team members in other departments A kind and empathetic approach Alignment with our company values

The Role:

This exciting role will give you the opportunity to improve the lives of our service users by helping to arrange the treatment they require to recover from their injuries.


In the role, you will be responsible for sourcing and arranging physiotherapy and psychological treatment, receiving and reviewing reports and liaison with insurers and solicitors. You will also be required to arrange specific diagnostic and hospital services.


Duties include:


Make and receive telephone calls, deal with queries as able and escalate to Clinical Business Manager when support is required. Undertake case tasks, set next actions where appropriate and ensure tasks are followed through to completion whilst keeping all relevant parties informed. Prioritise workload to manage tasks received in the Resolve inbox and your own caseload to ensure next actions are completed within SLA. Contact service users by telephone to inform them of their treatment referral and complete DPA checks. Research providers on the Proclaim Group network or confirm availability with external suppliers when arranging treatment. Follow SLA/Escalation/Compliance procedures and take next actions to ensure these procedures are being followed for the relevant tasks. Review treatment reports, request clarification or amendments from suppliers and escalate reports to Clinical Business Manager when a clinical review is required. Attend team meetings on a monthly basis. Cover holiday/sickness periods for other team members and upon their return provide them with a list of all actions that have been completed and are required by them

The full role profile can be viewed here: RESOLVE TREATMENT CO-ORDINATOR 10.07.2025.pdf

The Benefits:

Compensation:

Enjoy a well-structured compensation package which includes a competitive salary that recognises your skills and experience, pension scheme and company profit share.

Work-Life Balance:

With 32 days of annual leave (inclusive of bank holidays) and flexible working opportunities, you'll be able to balance your professional and personal commitments.

Wellbeing:

Benefit from an array of initiatives such as a dedicated wellbeing day and access to Mental Health First Aiders, Menopause Champions, and our Employee Assistance Programme and online GP service to maintain your physical and mental health.

Social Events & Team Building:

Forge strong relationships with colleagues through an array of social and ad hoc team-building events. Our much-anticipated annual conference features our PrOscars Award Ceremony, celebrating our colleagues' exceptional contributions, followed by a fun evening of entertainment.

Continuous Growth:

Embark on a journey of continuous improvement with our comprehensive training and development opportunities. Experience a thorough company induction, in-depth on-the-job training, external training opportunities and regular team development days.

Expert Guidance:

Receive exceptional support from experienced peers and team leaders through proactive mentoring and supervision, ensuring you excel and flourish in your role.

Give Back:

Emphasising our culture of giving back, we sponsor local sports teams, encourage and support team members to participate in charitable events, and organise annual Give Back events. *

Positive Impact:

Join company forums like the Wellbeing and Menopause Forums, offering you a platform to drive meaningful change in these priority areas and shape the company's future.