30,000 - 35,000 per annum + Monthly Performance Bonus
Department:
Patient Engagement Team
Reports To:
Operations Manager
About SmileWhite
SmileWhite is revolutionising cosmetic dentistry with our premium treatment offerings and commitment to delivering exceptional patient experiences. As we scale our services, we are seeking a
Treatment Coordinator
who can manage a high volume of patient enquiries while maintaining excellent organisational and customer care standards.
Role Summary
As a
Treatment Coordinator
, you will be the first point of contact for new and prospective patients. You will be responsible for
booking patients in with our dental professionals
using the
HubSpot CRM system
, managing the patient journey, and ensuring a
first-class customer experience
from enquiry to treatment.
Key Responsibilities
Coordinate and manage
patient consultations
and treatment bookings across our dental partners.
Handle
a high volume of enquiries
efficiently while ensuring every patient receives personalised care.
Use
HubSpot CRM
to track, update, and manage patient communications and pipeline progress.
Follow up with leads in a timely and organised manner to maximise conversions.
Liaise closely with clinical teams to align schedules, appointments, and treatment plans.
Maintain
exceptional customer service standards
throughout the entire treatment journey.
Monitor performance metrics and contribute to monthly team targets to unlock
monthly bonuses
.
Maintain accurate and compliant patient records.
Requirements
Proven experience in
treatment coordination
, healthcare admin, or a
high-volume customer-facing role
.
Excellent organisational skills
and the ability to manage multiple patient pipelines simultaneously.
Confident using
CRM systems
- HubSpot experience is highly desirable.
Strong written and verbal communication skills.
Empathetic, patient-centric approach with a passion for delivering premium experiences.
Results-driven, with the ability to meet conversion and follow-up KPIs.
What We Offer
Competitive salary of
30,000 - 35,000 per annum
, dependent on experience
Monthly bonus scheme
based on performance
Opportunities for professional growth and career development
Supportive and collaborative team culture
Free on-site parking
Various paid social events
Job Types: Full-time, Permanent
Pay: 30,000.00-35,000.00 per year
Additional pay:
Performance bonus
Benefits:
Employee discount
On-site parking
Schedule:
Monday to Friday
Work Location: In person
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