Job Description

Overall Aim of the Role:


Our Treatment Receptionists assist with the smooth day to day running of the treatment department with your focus being to provide outstanding customer care. You will provide daily support to the Spa Therapists, Retail Specialists and Management Team by managing the days bookings, alongside actioning administration tasks.


You will work every other weekend on a two-week rolling rota which will include morning, afternoon and evening shifts. We require the applicant to be flexible with additional hours when required by the business.

The ideal candidate will have:

A warm and friendly manner, with a positive can-do attitude to deliver an outstanding customer experience. Excellent communication skills to effectively work with all members of the team. Good time management skills with the ability to multi-task during busy periods. A good attention to detail with a dynamic and flexible attitude.

What you'll do:


Key responsibilities of this role will include:

Provide a professional and friendly service to all customers. Strong communication skills are essential in this role to ensure that bookings and queries are dealt with efficiently and accurately. Ensure that all clients are greeted, checked in and allocated rooms promptly and courteously. First response to daily issues, customer queries and complaints. Effective scheduling of treatments to maximise treatment availability and upsell treatments, workshops, and products where possible. Complete the necessary administrational work such as treatment and room moves.

Who you'll be:


The successful applicant will be able to demonstrate:

Organised, efficient and productive. Responsible, dependable and flexible. Prior experience in a customer service role. Have a good understanding of all Microsoft Office applications.

What we'll offer you:


This is a fantastic time to join us as we are expanding our successful business. We offer a competitive salary and benefits package which includes:

Membership to Nirvana Spa and Nirvana Fitness Discounts on selected products Medical Cash plan through Medicash Contributory Company Pension Scheme Life Assurance (4 x Annual Salary) Annual Flu Vaccine Company sick pay Free on-site parking Company uniform provided

Equal Opportunities

Nirvana Spa and Leisure Ltd recognises that discrimination in the workplace in any form is unacceptable and in most cases unlawful. We have therefore adopted an Equal Opportunities Policy to ensure that all job applicants and employees are treated fairly and without favour or prejudice. We are committed to applying this policy throughout all areas of employment, recruitment and selection, training, development and promotion. In all situations, people will be judged solely on merit or ability.


We will ensure that no job applicant or employee receives less favourable treatment on the grounds of race, colour, nationality, ethnic, or national origin, sex, marital status, sexual orientation, disability, political opinion/affiliation, age, religion or belief. Our application form will be as simple and straight forward as possible and we will not ask for unnecessary information. Interview questions will be related to the requirements of the job and we will not seek irrelevant qualifications. Applicants will be short listed/selected solely on the basis of capability.