Job Description

We have an exciting opportunity for an assistant to directly support one of our Caseworkers by providing administrative support and assistance, working 15 hours per week.



Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?



Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?



If yes, then we'd love to hear from you...

County/Borough

Hampshire

Office location

Southampton Central Police Station, Southern Rd, Southampton SO15 1AN

Full time/Part time

Part time

Hours per week

15 hours

Work schedule

To be discussed. The service is open between 8am-8pm Monday to Saturday

Basic Salary

9,828.00 per annum (FTE 24,570.00 per annum)

Contract type

Permanent

DBS required?

Enhanced

Police vetting required?

Yes

Closing Date

06/06/2025

Ref No

6149

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:


Flexible working options including hybrid working 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays An extra day off for your birthday & options to buy or sell annual leave Pension with 5% employer contribution Enhanced sick pay allowances, maternity & paternity payments High Street, retail, holiday, gym, entertainment & leisure discounts Access to our financial wellbeing hub & salary deducted finance Employee assistance programme & wellbeing support Access to EDI networks and colleague cafes Cycle to work scheme & season ticket loans Ongoing training & support with opportunities for career development & progression

About the role:

Due to the requirements of the role, you will be required to work from the Southampton office for all shifts.



As a Triage & Early Interventions Officer Assistant you will:


Assist the caseworker in answering the telephone and contacting clients as required Update and maintain manual and computerised database and case management systems and records in accordance with the service's internal policies/procedures and organisational standards Assist the caseworker with navigation around the building, including greeting outside the entrance and escorting to desk. Communicate with victim's in a written format, including text, email and letter under the guidance of the caseworker. Assist with the care and support of the guide dog assigned to support the caseworker

You will need:


Effective verbal/written communication and numerical skills. Excellent IT skills and experience of using all packages in the standard Microsoft Office suite and case management systems/databases. Excellent record keeping skills with a focus on quality and accuracy. Experience of working in a client focused service area or setting. Understanding and knowledge of equal opportunities and diversity

Please see attached and Person Specification for further details. Please note you will need be expected to match the TEIO holiday a minimum of 60% of the time.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.



Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.



Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.



As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.



If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.