Job Description

Address:

Ipswich Housing Action Group (ihAg), Ipswich, Suffolk IP1 2EF

Salary:

13,061 per annum (26,475 pro rata, plus 7% pension contribution if eligible)

Hours:

18.5 hours per week, Monday to Friday, starting at 9:30 am each morning

Contract:

Permanent. Required as soon as possible

Reference:

0297




You will provide initial assessments and support to individuals arriving at the Chapman Centre, who are experiencing homelessness or at risk of homelessness. The role involves evaluating the immediate needs of service users and connecting them with appropriate services and resources within the hub and the wider community.

You will:

refer service users to appropriate internal and external services such as housing support, medical care, mental health services and substance misuse assist service users in navigating the systems and overcoming barriers to accessing help maintain accurate and confidential records of all service user interactions and interventions work closely with other hub staff and volunteers to ensure a cohesive and supportive environment report directly to the Advocacy Services Manager.

You will need:

experience of working with complex populations, particularly individuals experiencing homelessness, and working with a wide range of professionals/third parties the ability to find creative ways to engage with people, and to build relationships with agencies and colleagues experience in the use of case management systems and Microsoft-based systems, including Outlook, Excel, and Office 365 proven ability to conduct assessments and develop support plans.

About us

ihAg

is a busy local charity supporting people who are at risk of or are experiencing homelessness.



The Advocacy Team provide a daily point of human contact, and support people with the huge range of practical and emotional issues they can face if they are currently homeless, or at risk of losing their home. The Chapman Centre is a homelessness hub for social interaction, practical support and advice.

We will offer you:

This is an exciting opportunity for an individual to join our hardworking and dedicated Advocacy Team.


At ihAg, we have a positive can-do culture, which is supportive of all staff as well as service users. We have a robust Employee Assistance Package in place to support the wellbeing of staff.

To find out more

Please read the

(word)

,

Equality, Diversity and Inclusion Policy (pdf)

,

Equality and Diversity at Work (pdf)

and

Recruitment of Ex Offenders (pdf)

For an informal discussion only, please contact

Hayley Kendall

on

07871 617032.

How to apply

Please complete the

Application Form (word)

Alternatively, please visit

our website (ihag)

/vacancies for an application pack. More information can be found on our website and social media about this role and ihAg's work in general.


Complete the application form, ensuring you address the points in the person specification, and send it with your CV to Janice Hubbard, Business Support Co-ordinator, at

janice@ihag.co.uk

Closing date: 12 pm, 22 July 2025.

ihAg is committed to safeguarding and promoting the welfare of people with additional vulnerabilities and expects all staff to share this commitment. Please note that this post is subject to an enhanced DBS check.