Job Description

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.
As part of the Scottish Courts and Tribunals Service commitment to equality and diversity, our recruitment system will automatically anonymise your personal information once your application is submitted and a generic application number is generated. The selection panel will only see the evidence you have provided on how you meet the key capabilities required for the job. Please check your details carefully and answer all required questions as this may affect any potential employment with us.

Salary

From 26,739 per annum

Contractual hours

35

Basis

Full time

Region

Tribunal Operations Directorate

Package

Full SCTS Benefits Package

Date posted

17/09/2025

Job reference

REQ00971



Joining SCTS means that you are joining an organisation that plays a key role in the administration of justice. We fulfil our purpose by providing the people, buildings and services needed to support the judiciary, the courts, devolved tribunals and the office of the public guardian (OPG). Our work focuses on improving access to justice, reducing delay and cost within the justice system, modernising our services in line with reform, and using leading technology to improve our services for everyone.

Outline of the role:

Administrative Officers carry out a variety of general administrative duties to progress cases through the court or provide support to other functions within the Scottish Courts and Tribunals Service.

The advertised roles provide an excellent opportunity for the successful applicants to be involved in a vibrant and busy working environment with the prospect of developing their own learning through frequent contact with our judicial partners.

The contracts on offer are as follows:

1x Full Time, Fixed Term for 9 months with the possibility of extension or conversion to permanency thereafter.

2x Full Time, Fixed Term for 6 months with the possibility of extension or conversion to permanency thereafter.

The Key Responsibilities

Include:

Provision of clerking support to the work of the Scottish Courts and Tribunals Service teams within Glasgow and surrounding areas, ensuring the effective operation of the jurisdiction in which you are placed.


Preparing for and facilitating hearings remotely by teleconference or video conference - opening up phone lines/ WebEx Webinars and liaising with members prior to parties joining the call.

Preparing for and Facilitating in-person hearings - opening up tribunal rooms on arrival and liaising with venue organisers and dealing with any facilities issues and being the point of contact for any venue assistants, raising any issues with team-Leaders if required. The Scottish Courts and Tribunals Service cover the whole of Scotland and travel throughout Scotland to hearings will be required on occasions. If required, overnight accommodation can be provided in line with the SCTS Travel and Subsistence Policy.

Ensure iTrent is completed in a timely manner to reflect all expense claims (mileage, meals and personal allowance) in line with the Travel and Subsistence policy.

Carrying out the relevant Health and Safety checks in the venues where you are facilitating in-person hearings - completing a Dynamic Risk Assessment and raising any matters in regards to health and safety with management and reporting this on the online reporting tool where necessary.

Maintain confidentiality and treat all information you are responsible for with care, ensure any data breaches are reported to the Team Leader timeously. Be aware of the data breach guidance and clear desk policy.

Ensuring all hearing preparation work is carried out within the required timescales.

Ensuring that a copy of any further correspondence submitted by a party on the day of the hearing or the day before (late productions), is processed accordingly, in line with the relevant Chambers administrative processes.

Acting as a facilitator for "on the day" administrative aspects of the hearing process, helping make appellants, respondents, supporters and witnesses and representatives feel as ease, answering and responding to general queries regarding the hearing process.

Providing such advice as requested by the panel members with reference to casework procedures.

Seeking and confirming availability of members and parties, arranging hearings and venues by telephone bookings as and when required.

Ensuring that Tribunal documents for the PRS/SSC jurisdiction and any other jurisdiction, whereby the clerks are responsible for post hearing paperwork - are received back from the Tribunal members within the relevant timescales as stipulated on the case management system (except otherwise agreed) and issuing those documents for which the clerks are responsible, to all parties within the required timescales.

Ensuring all clerking tasks are completed within the required timescales which includes and is not limited to confirming members fees, updating Webroster, providing feedback when required, updating and completing tasks, recording attendance and hearing times on CMS, etc.

Organisation and facilitation of video conferencing testing for both members, parties and others for all relevant chambers and jurisdictions.

General administration as required including and not limited to, monitoring the clerking inbox, updating spreadsheets, printing documentation, issuing papers and other administrative tasks as required by the clerking as well as other teams: support for corporate functions such as event organisation and members training.

Take care of all SCTS equipment and resources updating Team-leaders with issues regarding your equipment in a timely manner.

Complete all mandatory E-Learning as required by the given dates.

Use Delta to seek & arrange development/upskill opportunities ie courses, workshops, attending training etc.

To ensure you adhere to the attendance management policy, flexible working policy and the hybrid working policy.
To ensure you adhere to the building Health & Safety Policy including fire-warden and evac-chair.

Our benefits include:

Flexible working arrangements 25 days annual leave (rising to 30 days after 4 years' service) plus 11.5 public and privilege holidays Special leave and paid leave for study or voluntary public service Excellent Civil Service Pension Scheme Family friendly policies Free and confidential Employee Assistance A variety of staff discounts and offers with major retailers Payment of professional membership fees Access to opportunities across all Civil Service departments that are not available to non-Civil Servants A supportive and professional induction programme with regular check-ins with your line manager Job stability and security with excellent and varied career prospects Security of full pay when unwell (up to a maximum of 6 months) Learning and development (including digital) opportunities

About SCTS

SCTS is committed to equality and diversity in employment and service delivery. The work of SCTS covers a broader range of issues than you may think. In providing support to Scotland's courts, devolved tribunals and the OPG, we touch the lives of many people on a daily basis - be that through formal court or tribunal business, fulfilling your civic duty as a juror, paying fees or fines, seeking help in managing the affairs of an incapable adult or dealing with the estate of a loved one who has passed away. SCTS deals with over a quarter of a million cases and applications each year. Behind each one of these is an individual - looking to the system to help them assert their rights, address wrongs or provide support in a time of need. It is this work - which takes place every day in our courts, tribunals and administrative centres across Scotland - that consumes most of the time, energy and skill of our staff. We take pride in working as one team and providing high levels of service to all those who use the courts, tribunals and OPG.

Applications will be accepted until 11:59pm on the closing date stated on the advert, 14 October 2025.

Your application must provide evidence of how you meet the criteria set out in the knowledge, skills and experience listed in the Person Specification in the Job Information Pack.

Please note that you must have completed the online assessment by this time for your application to be considered.

Interviews are expected to be held

week commencing 27 October 2025.

The Scottish Courts and Tribunals Service is exempt from the protections of the Rehabilitation of Offenders Act (1974). This permits us to ask applicants details of both spent and unspent convictions, along with details of any formal cautions that you may have. Individuals without existing security clearance will always be considered as all successful applicants will require a standard level Disclosure check completed before employment can commence.

Scottish Courts and Tribunals Service recruitment processes are underpinned by the recruitment principles of the Civil Service Commissioner, which outline that selection for appointment be made on merit on the basis of fair and open competition - Recruitment - Civil Service Commission (independent.gov.uk)

If you feel your application has not been treated in accordance with the values in the Civil Service Code and/or if you feel the recruitment has been conducted in such a way that conflicts with the Civil Service Commissioner's Recruitment Principles, you can make a complaint, by contacting us at recruitment@scotcourts.gov.uk in the first instance. If you are not satisfied with the response you receive you can contact the Civil Service Commissioner.