Job Description

Achieving for Children is a Community Interest Company that has a public sector ethos, combined with the freedom to innovate enabling us to do things differently. As a not-for-profit social enterprise owned by three local authorities (Windsor & Maidenhead, Kingston and Richmond), we offer the freedoms of a social enterprise with the employment benefits of local government. To find out more about us .
Tuition Support Officer
The Education Inclusion Support Service are looking for a dynamic, flexible and proactive person to support the Timetable Coordinator and Family Liaison Officer in the development and delivery of individual support programmes for pupils with additional needs, both in mainstream schools and offsite venues.
In this role you will be in a busy environment where no two days will be the same and be able to work under pressure and have excellent administrative skills across a range of software including google suite and Arbor MIS. You will be able to work to deadlines and manage specific projects as well as have excellent interpersonal skills in order to liaise effectively with families and the professional network.
Please note the salary advertised is full-time equivalent and will be pro rata in line with term time working.
Operational area
Kingston and Richmond
Primary place of work
STAR Centre, King Charles Crescent, KT5
Appointment type
Permanent
Business area
Education
Full time/Part time
Term-time (39 weeks)
Salary from
31,524 (SCP12)
Salary to
32,931 (SCP15)
Hours
36
Estimated Interview date/s
TBC
Closing Date
10/07/2025
Ref No
2060
Documents
(PDF, 378.52kb)
About the role
The Education Inclusion Support Service (EISS) works closely with schools, multi-agency teams, families and other partners across Kingston and Richmond local authority areas to improve educational outcomes for vulnerable children and young people.
The Tuition Support Officer role supports:

• the creation of bespoke education plans
• ongoing liaison with families, oversee attendance
• assisting in managing the staff timetables
• liaise and support teachers around individual cases and setting up termly education review meetings for each pupil.
• wider whole team responsibility that may include: managing the EISS database, administering referrals to the Early Advice and Intervention Panel, managing the team email address, note or minute taking, preparing and organising business meetings, processing workflows, dealing with internal and external customers and providing a high quality customer experience.

You will work as part of a specialist team whose role is to identify and support the academic, behavioural, emotional and social needs of pupils referred to the service, especially those pupils who need particular help to overcome barriers to learning. Supporting the delivery of the alternative provision programmes you will engage and collaborate with key members of the team to ensure good practice. Assisting in the timetable management of circa 60 teaching staff and have the confidence to make decisions about the implementation and delivery of bespoke education packages for upwards of 100 pupils.
If you wish to have an informal discussion about this role please contact hiring manager Shirley Johnson on
About you

• The role is fast paced and you will have the ability to work effectively under pressure and a flexible approach is paramount alongside the ability to think creatively about the type of package that will work for each pupil
• Proven ability to effectively use data, data dashboards intelligence and evidence to create meaningful insight to support decision making
• Proven ability to manage specific projects and ensure deadlines are achieved eg, set up of a new provision and the recording systems that are required to track referral of cases, demographics, impact measures and signposting
• Experience of multi-agency working and developing and applying effective mechanisms to engage professionals in service delivery and support
• You will need good attention to detail and excellent communication and customer service skills
• Experience with workflows that have multiple moving parts and where decisions made have various implications
• Ability to confidently analyse teacher reports to identify and action any concerns relating to safeguarding or areas of risk
• Monitor and analyse attendance data to identify pupils at risk of missing education and triggering other service involvement and convening multi agency meetings as needed
• Ability to oversee longer term management of cases where pupils are deemed vulnerable or at risk, and monitor and trigger other service involvement via SPA as necessary

About our benefits
We are focused on creating a positive supportive environment, where you will have access to a really wide range of resources, as well as a competitive salary and all the perks to enable hybrid working. In AfC you will also have access to:

• 29 days annual leave, increasing to 33 days after 2 years and 35 days after 4 years with an additional day off in your birthday month (Or for term-time workers, your leave entitlement consists of the non-working periods in your contract)
• Tailored induction sessions commencing on the date you start working for AfC
• Local Government salary and pension scheme (LGPS or Teachers Pension)
• Flexible working options - helping to keep a good work life balance
• A comprehensive Employee Assistance Programme
• A range of staff benefits and discounts
• An excellent learning and development offer to support your career pathway

To find out about all of the breadth of benefits of working for Achieving for Children . For our social work offer . For our Recruitment Journey,
Important Information
Start dates: Achieving for Children have meaning successful candidates join on a set date in each month. Candidates are advised to prepare for this should a job offer be accepted to ensure eligible continuous service is not affected.
Right to work: The UK has introduced a new points-based immigration system affecting EU and Non-EU workers and sponsorship requirements. We advise checking the for right to work guidance.
Equality: We particularly welcome applications from sections of the community who are currently underrepresented within our teams. Achieving for Children are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions and can improve the way we deliver services. We are proud to be a Disability Confident employer.
Safeguarding: We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff and volunteers to share this commitment. This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).
For more information about AfC: Drop in and meet Regina on the first Wednesday of every month at Civic Centre, Twickenham.
We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised that you complete and return your application as soon as possible to avoid disappointment.