Job Description

End Date Sunday 02 November 2025
Salary Range 35,340 - 37,200
Flexible Working Options Flexibility in when hours are worked
Summary Based in Watford

JOB TITLE: Insurance Operations Specialist
SALARY: 35340
LOCATION(S): Watford
HOURS: Full-time
WORKING PATTERN: Our work style is hybrid, which involves spending at least three days per week, or 60% of our time, at our Watford office. During the training period, we do ask new starters to be in the office 5 days a week until they are competent and fully trained
About this Opportunity
Responsible for the Operational delivery of insurance write offs, total loss related topics and supporting the operation to ensure that these are processed accurately. Key objective is the delivery of effective management of insurance write offs, optimised processes and an outstanding journey for Tusker's drivers and customers.
About us
We're on an exciting journey to transform our Group and the way we're shaping finance for good. We're focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.
We're an award winning car leasing company who have been providing company car and tax efficient car benefit schemes since 2009. We take pride in helping organisations offer their employees a car that will have less impact on our environment, supporting planet positive mobility and a brighter more sustainable future. We're committed to driving down emissions by getting people into newer and more environmentally friendly cars. We genuinely care about the world we live in and know that our customers do too. This is why we work with each and every one to offset the carbon emitted by each salary sacrifice car put on the road through our schemes.
Our Car Benefit Scheme gives employees access to affordable, fully maintained and insured cars for a fixed monthly amount delivered through a salary sacrifice employee benefit arrangement. Offering all fuel types, prices and over 1000 cars to choose from all by leading manufacturers. Please visit for Tusker car website for more information
What you'll need
Experienced with supplier relationship management, performance management and process development.
Experience in insurance related topics including insurance total loss administration beneficial
A confident level of IT literacy; with a robust knowledge of Excel, Word, PowerPoint and industry specific systems.
Tenacity and track record to see tasks through to successful conclusion
Ability to work to tight deadlines and demanding targets
Strong attention to detail with an excellent customer service ethos
Experience of monitoring key trends and changes in total loss claim performance (accident damage & third party) and customer behaviour, ensuring this insight is suitably communicated within the business and used effectively.
Maintain and improve customer service through management of supplier KPI's and improvement to supplier processes and deliverables and be the subject matter expert for all Insurance topics within the Tusker business providing information and guidance as required.
And any experience of these would be really
Experience of managing Operational Claims Management processes and trend reporting including FNOL, Vehicle Off Road, Repair Network, Relief Vehicle, Licence Checking, Credit Hire, Diminution
Pro-actively manage and challenge Tusker's Insurance related providers including; Broker, Insurer, Accident Management, Credit Hire, and Diminution on the daily operational delivery and cost management for delivering the services including the cost of claims, ULR performance, reserving, third party capture.
Investigate and manage total loss claims from first notification through settlement and closure. Determine total loss status through repair estimate review and valuation reports.
Ensure accurate termination of vehicles on all internal systems including collating any required documentation to complete the total loss process.
Review and audit all supplier invoices for Insurance related topics including Accident Management
Case manages complex cases including work with partners with appropriate reporting, identifying any appropriate trends and facilitate continual improvements by updating processes that relate to the driver journey and operational delivery for insurance total losses
Collaborate with internal departments and external suppliers as needed, with a maintain a strong focus on customer satisfaction and service excellence.
Assist with day to day internal and external escalated complaints, issues and queries related to insurance total losses with collaboration with suppliers, Tusker Account Managers and Resolutions team.
About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative
And it's why we especially welcome applications from under-represented groups. We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:
A generous pension contribution of up to 15%
An annual performance-related bonus
Share schemes including free shares
Benefits you can adapt to your lifestyle, such as discounted shopping
24 days' holiday, with bank holidays on top
A range of wellbeing initiatives and generous parental leave policies
If you're excited by the thought of becoming part of our team, get in touch.
We'd love to hear from you.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

Skills Required