Job Description

About Us

Hafren Security Fasteners are market leaders in the supply of tamper-resistant fasteners and security fixings. From our headquarters in Newtown, we serve customers across the UK and globally, delivering exceptional service and world-class security solutions. We are now looking for a dedicated

UK Customer Service Support

team member to join us.

The Role

As part of our Sales and Customer Service team, you'll be the first point of contact for customers -- ensuring enquiries, orders, and account management are handled quickly, accurately, and with the highest standard of service.You will:

Handle inbound calls, emails, and enquiries with a helpful and professional approach Process customer orders accurately and on time Support account managers with updates, reports, and customer onboarding Manage returns, credits, and special orders fairly and efficiently Maintain accurate CRM records and track customer interactions Provide proactive support and advice to customers regarding deliveries, rebookings, and product queries Report daily sales, returns, and discrepancies, ensuring accurate data and fair resolutions

What We're Looking For

We'd love to hear from you if you have:

Excellent communication skills and a customer-first mindset Strong organisational and administrative abilities Attention to detail with a focus on accuracy and efficiency Ability to manage multiple tasks, priorities, and deadlines Previous experience in a customer service, order processing, or sales support role (desirable but not essential) A proactive approach to problem-solving and a positive team attitude

Why Join Hafren Security Fasteners?

Competitive salary of 25,000 - 30,000 DOE Work with a dynamic, growing company at the forefront of the security fastener industry Friendly and supportive team environment Opportunities for training and development Modern Newtown offices with free parking

How to Apply

If you're ready to bring your energy, organisation, and customer-care skills to Hafren Security Fasteners, we'd love to hear from you.

Job Types: Full-time, Permanent

Pay: 25,000.00-30,000.00 per year

Benefits:

Canteen Free parking On-site parking
Ability to commute/relocate:

Newtown SY16 4LE: reliably commute or plan to relocate before starting work (required)
Work Location: In person