Uk Onsite Engineer
London, ENG, GB, United Kingdom
Job Description
Role Description
Supporting Cloudbox customers throughout the UK and globally, the Systems Engineer will assist our global support team where needed and provide end to end management of tickets and service requests reported by the customer.
Manage Tickets and Requests Receive and record all calls from our customers Provide assessment of Tickets, attempt first time resolution, and /or escalation within SLA. Assist with customer onboarding projects and migrations Keep users informed on status and progress of their Tickets Aid customer retention and satisfaction Help to improve efficiency, processes, documentation, and automation.
CORE COMPETENCIES
Soft Skills
Customer focused Analytical approach with good questioning & listening skills Good verbal and written communication skills, with excellent spoken English Confident and self-motivated with a positive can-do attitude Team player An ability to learn quickly, and a willingness to study and obtain new certifications and skills (further certification will be a KPI of the role)
Technical skills
Good working knowledge of networks, routing & switching Good knowledge and experience of Office 365 services including Exchange Online, SharePoint, Teams and OneDrive. Excellent technical troubleshooting capabilities including networking, windows OS and applications, email flow and routing, and Office 365 services. * Bloomberg application support and troubleshooting
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Job Detail
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Job IdJD3244513
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationLondon, ENG, GB, United Kingdom
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EducationNot mentioned