Job Description

Job Advert

Job Title:

Utility Billing Assistant

Location:

Salisbury (hybrid)

Company:

Fexco Property Services

Type of Employment:

Full Time, Permanent

Reporting To:

Utilities Billing Manager

Introducing the Fexco Property Services Group

The Group currently consists of multiple property management brands, delivering property management services to over 100,000 homes across England and Wales. Our colleagues work on customer and client facing roles, as well as many other varied roles and skillsets, in a diverse, growing, and dynamic organisation and sector. We operate from multiple office locations throughout the UK, and we are part of the multi-national Fexco group, with products and services spanning multiple sectors and geographies internationally. For further information, please view our website: www.fexcopropertyservices.co.uk/

About this

Role

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We have an exciting opportunity for a Utilities Billing Assistant to join our Fexco Property Services brand based within our Head Office in the City Centre of Salisbury. As part of the Client Accounting teams, your role will be to assist with the full billing processes and controls for multiple properties under our management, and to meet our clients (both internal and external) expectations.

Main Duties and Objectives:

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Assist with all aspects of utility billing to customers, including but not limited to; heating/hot water, electricity, water and electric vehicle (EV) charging billing. Manage and monitor the Utilities in-box, responding to internal and external queries. Review and authenticate resident meter readings, estimating reads where necessary. Checking external suppliers billing reports to verify resident information in line with data we hold. Process all utility billing onto our system, Qube, including checking all data uploaded. Communicate with internal and external parties on metering and billing queries and assisting to collate and provide information required. Liaise with internal departments to update them on our processes which may impact their teams. Report to the Utilities Billing Manager on the completion of tasks within set deadlines. Populate and review consumption reports, and financial reconciliations. Provide reporting to internal and external parties on the operation of the utility systems and billing carried out. Other ad-hoc tasks and projects as may be required.

Essential Skills:

Minimum 12 months experience within finance. Positive and proactive attitude, highly engaged and self-motivated. Strong attention to detail and high level of accuracy. Minimum intermediate level proficiency with Microsoft Excel. Excellent communication skills, both verbal and written. A confident and assured telephone manner. Exceptional organisational skills and ability to work to deadlines. An effective and proactive team member and wider team player.

Bonus Skills:

Relevant service charge/property management experience. Experience of high-volume data management and transaction analysis. Previous billing experience. Previous utility experience. Previous experience working with external Clients and Customers. Experience of using property management software, such as QUBE or Propman. Desire to learn and grow in the role.
Fexco is an equal opportunities employer and is proud to foster a work environment where our people are supported and encouraged to be themselves. We welcome applicants of all backgrounds and sections of society, and each application is given fair consideration.