Job Description

Summary
Salary: Competitive
Division: Post Office Insurance
Reporting Line: Head of Digital Experience
Contract Type: Permanent
Location: London
Closing Date:24/10/2025
What to expect
As a UX/UI Designer you will join us on our journey and undertake a pivotal role in the delivery of projects for the business. You will be responsible for defining and designing the customer experience of products and services, owning the projects they are assigned from inception to delivery.
Reporting directly into the Head of Digital Experience, you'll thrive solving real-world, complex problems for customers, and be ambitions and passionate about designs role in creating products and services that customers love.
You'll work closely with Product Managers, and the rest of the Marketing team to enhance the customer experience, driving acquisition, engagement, and lifetime value for customers and the business, across the entire customer lifecycle.
This role offers you an incredible opportunity to join Post Office Insurance at the start of an ambitious period of growth.
What we can do for you
Now, more than ever, we understand that attracting the right talent is pivotal in driving the positive change needed throughout our organisation. Beyond a competitive salary, we offer a comprehensive benefits package that includes:

• 28 days annual leave that increases with tenure + bank holidays
• Annual Bonus scheme
• Generous pension contribution
• Life assurance
• Full support from our employee assistance programme and access to our employee benefits platform
• Ever-evolving learning and development opportunities

Our commitment to embracing diversity extends beyond just words. We hold the belief that Equity, Diversity, and Inclusion are not just vital but fundamental to our success and growth. As an equal opportunity employer, we value and celebrate the differences among our people, ensuring that our practices reflect our dedication to inclusivity and equal representation for all.
What you'll need to succeed
You will be an experienced UX/UI Designer with experience ideating, designing and creating experiences across the customer lifecycle in digital and CRM. In addition to this, you will:

• Possess first-class communication skills with the ability to collaborate and influence

• Demonstrable experience working as a Design on end-to-end journeys for digital products and services, and across the customer lifecycle, with a strong understanding of user-centred, service, and design thinking methodologies
• Ability to own a project's design activities from initial discovery through to delivery
• Proficient skills in prototyping and mapping tools to varying levels of fidelity (e.g. Figma, Axure, InVision, Sketch, Marvel, Adobe CC)
• Ability to iterate quickly and refine solutions, while rationalising decisions against business requirements
• Proven experience of using data and insight to influence design decisions

• Strong understanding of accessibility standards (PSBAR understanding is also beneficial)

About us
Post Office Insurance (POI) is a specialist insurance business that's a regulated subsidiary of Post Office. Our highly skilled experts work to offer a full range of personal lines insurance products. We cover everything from travel, home, motor, pet and gadgets insurance. With a focus on customer value, we're the UK market leader in travel insurance, selling over one million policies each year.
There is much work to be done in achieving our growth ambitions. We're looking for people that emphasise value and service for our customers, helping us offer innovative and quality insurance products, whilst remaining focused on our purpose and strategic intent.

Skills Required