Job Description

Volkswagen Van Centre Cardiff, part of the Sinclair Group, is looking for a confident, customer-focused Service Advisor to join our Aftersales team. Whether you're already experienced within the motor industry or you're someone with the right attitude, enthusiasm and drive to learn, we'd love to hear from you. Full training will be provided, and you'll be joining a business that genuinely invests in your development.

Position:

Service Advisor Van Centre Cardiff

Full time:

40 hours a week Monday to Friday between the hours of 8:00am to 5:30pm

Saturday Rota:

1 every 3 weeks 8.30am to 12.30pm as overtime.

Position pays:

27,300 basic plus a monthly bonus

Bonus Schemes:

OTE and bonus scheme which can be discussed further at interview

Location:

Van Centre Cardiff CF10 4BB

The Role:

Our Service Advisors play a vital part in delivering and sustaining an exceptional experience for every service and repair customer. You'll be the link between our workshop and our customers, ensuring communication is clear, accurate and always centred around trust and transparency.


Your day to day responsibilities will include:

Creating and managing customer workshop bookings Preparing for customer visits to ensure a smooth and professional experience Communicating technical advice clearly, helping customers make informed decisions Using digital tools confidently in a modern, paperless environment Delivering on customer-first and modern-luxury principles Maintaining exceptional accuracy in costing, job cards, invoicing and customer communication records Working closely with technicians and the wider team to keep everything running efficiently

About you:

We are looking for someone who brings energy, professionalism and a genuine passion for customer service. You'll thrive here if you have:

A positive attitude and the confidence to resolve issues calmly and efficiently A strong computer literacy and comfort with digital systems The ability to multitask and adapt within a busy environment Excellent communication and influencing skills Strong organisational skills to balance customer needs with workshop capacity A willingness to follow defined processes and maintain high standards Solid administration skills and attention to detail A full UK driving licence

Experience in the motor industry is desirable, but not essential - your mindset and approach matter most.

What's in it for you?

30 days annual leave per year (including bank holidays) that will increase with length of service Birthday day off Contributory Pension Scheme Enhanced maternity paternity /Paternity and Adoption payment Manufacturing specific training along with inhouse training Staff discounted parts and servicing plus a free MOT every year Long-service recognition at Recognition of length of service at 5,10,20,30 & 40 years anniversary Life Assurance (death in service benefit)
Staff Car Scheme
Colleague Referral Scheme / Customer Referral Schemes Cycle to Work Scheme Employee Assistance programme with access to a 24/7 helpline and designated Mental Health First Aiders Sinclair Foundation - charitable foundation designed to support members or their close family who find they need financial support at times of ill-health. Development and progression opportunities across the the Sinclair Group.

Ready to Join Us?

If you'd like to become part of the Aftersales team at Van Centre Cardiff, please send us your CV and a covering letter, including your salary expectations. We look forward to hearing from you and helping you take the next step in your automotive career.