Job Description

Job Title:

Vending / Field Service Engineer

Location

: Loughborough and surrounding areas

Salary:

Competitive

Job Type:

Permanent, Full Time

Schedule:

Day shift, Monday to Friday, Weekend availability

Work Location:

In Person

About us:

Broderick's are a vibrant, successful and growing family-run business. We do things in different ways and we have jobs like no others! We welcome new ideas and proactivity to grow together, us as business and you as professional.

About the role:

We are now recruiting for an Engineer to look after our machines in Loughborough and surrounding areas. This role will appeal to a self-motivated individual who is proactive and works well under pressure. You will be customer focused and able to work towards agreed SLAs to enable you to offer the highest level of customer service.

Responsibilities:

You will be responsible for the service and maintenance of our vending machines with the following;

Respond to machine faults/failures within agreed SLA

Focus and accountability on quality, standards and continual improvement

Working closely with the operations team to ensure delivery of excellent customer service

Train staff on DIY sites showing them the operational features of the equipment/machines once installed

Communicate with the Service Desk on ensuring the completion of calls and update the in-house system working towards a first-time fault resolution

Support with site surveys and machine installations when applicable

Be smart and presentable at all times with a flexible approach to work

Provide cover to other areas as required by service desk to cover for holiday/sickness

Person Specification & Qualifications

Minimum of 2 years technical and mechanical engineering experience essential, vending Industry experience preferred

Basic electrical understanding and experience essential, advanced electrical engineering desirable

Certifications and/or qualifications preferred in the following areas: Engineering/Mechanical/Electrical/Health & Safety/Quality/IT including electrical safety and PAT testing

Excellent communication skills with a focus on customer service

Excellent IT skills essential

Digital media experience an advantage

A problem solver with a can-do approach

A good team player who strives to deliver company goal and objectives

Self-motivated, able to respond and adapt promptly and easily to change, with a positive attitude and approach

Industry manufacture experience an advantage but full training will be provided

Experience:

Electrical engineering: 1 year (preferred)

Mechanical engineering: 1 year (preferred)

Vending engineering: 1 year (preferred)

Licence/Certification:

FULL, UK CLEAN DRIVING (required)

This role will be based over 5 days, Monday to Friday between 8:30 and 17:00 (40 working hours). Flexibility may also be required to work occasional overtime, for example, weekends and at different national sites to meet the operational needs of the business.

Benefits:

The business will offer:

A company vehicle

Holiday entitlement increasing with length of service

Pension

A discretionary company bonus based on KPI's

Please click the

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Candidates with the relevant experience or job titles of: Mobile Engineer, Service Engineer, Multi-skilled Engineer, Mechanical Fitter, Maintenance Engineer, Mobile Technician, Fault Repair Engineer, Maintenance Technician, Catering Engineer, Commercial Catering Engineer, Vending Engineer and HVAC may also be considered for this role.

Job Type: Full-time

Additional pay:

Bonus scheme
Benefits:

Company car Company pension
Schedule:

Day shift Weekend availability
Experience:

Electrical engineering: 1 year (preferred) Mechanical engineering: 1 year (preferred) Vending engineering: 1 year (preferred)
Licence/Certification:

FULL, UK CLEAN DRIVING (required)
Work Location: On the road