Job Description

Principal Accountabilities

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Work closely with the Events Team Leader and Senior Events Assistant in the organisation and delivery of events at the Kent Event Centre.

Support existing corporate clients by providing quotations, arranging site visits, booking external contractors, and ensuring all elements of their event are executed to the highest standards while maintaining excellent client relationships.

Liaise and build strong working relationships with internal teams and external contractors to ensure the smooth execution of all events and conferences.

Prepare detailed event and conference contracts, including timelines and logistics. Coordinate closely with hospitality, AV, and operations teams to ensure every detail is delivered as agreed.

Deliver prompt, professional responses to client queries and requests.

Support the Hospitality Coordinator with on-site event setup and client servicing as required, including evenings and weekends.

Represent the Kent Event Centre at networking events, exhibitions, and industry functions as an ambassador for the organisation.

Proactively identify and pursue new business opportunities through research, lead generation, and follow-ups to convert prospects into clients.

Initiate outbound contact with potential clients, conduct discovery calls, and arrange site visits to showcase the venue's capabilities and drive bookings.

Contribute to achieving sales targets and expanding the client base through innovative sales strategies, including upselling additional services to existing clients.

Maintain an up-to-date pipeline of potential clients and regularly report sales activity to the Events Team Leader.

Assist the General Manager and Society Events Team Leader with Society events as required, including administrative support and on-site assistance during events.

Take responsibility for organising and supporting volunteers involved in Society events, including communication, coordination, and logistics.

Organise the annual Stewards' Supper in December, ensuring the event is delivered smoothly and volunteers are appropriately acknowledged and thanked.

In addition to the duties and responsibilities listed, the job holder may be required to perform other duties assigned by the General Manager and Events Team Leader from time to time.

PERSON SPECIFICATION

Essential Experience

Excellent administration and organisational skills

Strong time management and multitasking capabilities

Proven customer service experience

Demonstrated experience within the events or hospitality sector

Excellent verbal and written communication skills

Strong interpersonal and relationship development abilities

Team player with a collaborative approach

Sales skills, including lead generation and conversion

Tenacity and confidence to proactively seek out and secure new business

Desirable Experience

Ability to confidently represent the organisation at events and exhibitions

Experience with client databases and CRM systems

Competency in Microsoft Office and general IT literacy

Ability to perform under pressure in a busy event environment

Capable of working independently and prioritising workloads

Strong attention to detail and accuracy

Previous public-facing experience

Familiarity with CMS (Content Management Systems)

Desirable Skills

Proofreading and content-checking ability

Understanding of outdoor event logistics

Educated to A-level standard or with equivalent experience

Personal Attributes

Highly self-motivated with a proactive mindset

Able to work independently and manage own time

Open to new ideas and approaches

Strong customer focus and problem-solving attitude

Logical, well-organised, and detail-oriented

Confident communicator and presenter

Eager to learn and develop professionally

Willingness to take ownership and accountability for tasks

Job Type: Full-time

Pay: 25,000.00 per year

Benefits:

On-site parking
Schedule:

Monday to Friday Weekend availability
Work Location: In person

Application deadline: 03/08/2025
Expected start date: 08/09/2025