Job Description

Sector:

Arts, Culture & Heritage / Venue

Title of role:

Venue Sales and Events Coordinator

Reporting to:

Venue Sales and Events Manager

Salary on offer:

27,901 gross per annum

Location / Office address:

Central London (specific address not disclosed)

WFH / Office / Remote:

Hybrid working -- a mix of onsite and remote flexibility

Working hours:

35 hours per week, flexible across weekdays and weekends

Start date:

ASAP or subject to candidate availability (based on typical maternity cover expectations)

PT / FT:

Full-time

Probation Period:

3 months

Scope for permanent role:

Fixed-term maternity cover (1 year) -- potential for extension not specified but may depend on organisational needs

Deadline to apply:

Sunday, 6th July 2025

Interviews commence:

Monday, 14th July 2025

VENUE SALES AND EVENTS COORDINATOR

About the Organisation

Our client is a vibrant cultural organisation that opened in 2017 and quickly became a standout visitor destination thanks to its award-winning exhibitions and immersive experiences. Welcoming over 160,000 visitors annually and reaching close to a million through its digital platforms, the venue offers interactive educational programmes, hands-on learning opportunities, family-friendly spaces, and serves as a sought-after location for events, filming, and private hire.

Our Purpose

We aim to use our collection and spaces to spark curiosity, inspire meaningful communication, and foster rich connections through creative programming and inclusive storytelling.

Our Values

Openness Generosity Innovation Curiosity Playfulness

The Role

As Venue Sales and Events Coordinator, you will play a key role in delivering exceptional commercial and internal events from first enquiry through to post-event feedback. This includes generating sales, supporting operational delivery, and contributing to marketing efforts that showcase the venue's unique offer.

Key Responsibilities

Sales and Client Engagement

Respond promptly to incoming enquiries related to venue hire, filming, and private events with tailored proposals. Conduct due diligence on new leads and maintain accurate CRM records. Lead site visits and upsell opportunities where appropriate. Maintain high levels of customer service and contribute to achieving annual sales targets.

Event Delivery

Be the main contact for clients and suppliers throughout events, ensuring smooth operational delivery. Advise on logistics, ensure internal teams are informed, and distribute detailed event plans. Attend weekly planning meetings and coordinate walk-throughs with stakeholders. Monitor adherence to licensing, health and safety, and venue policies.

Marketing and Promotion

Support the execution of the marketing strategy for venue hire and children's events. Collaborate with communications teams to create content, update listings, and promote offers. Represent the venue at trade shows and networking events, and help coordinate familiarisation visits.

Person Specification

Essential

Proven experience in event planning and venue sales, ideally within a cultural or heritage venue. Ability to manage a diverse range of clients, suppliers, and internal stakeholders. Competent copywriting and administrative skills, with proficiency in Microsoft Office. Familiarity with social media platforms and CRM systems.

Desirable

Knowledge of risk assessments, AV equipment, and event booking systems. Experience in marketing campaign delivery and using platforms like Instagram for event promotion.

Behaviours and Attributes

Proactive, sales-focused mindset with drive to exceed KPIs. Creative thinker and strong problem-solver with exceptional attention to detail. Calm under pressure and highly organised, with strong interpersonal communication skills. A natural collaborator with passion for the events industry and high professional standards.

Working Environment

This role offers a hybrid working arrangement, requiring flexibility to accommodate evening and weekend events. The successful candidate may also undergo an enhanced DBS check, depending on the nature of the events and participants involved.