Job Description

Manchester's iconic New Century Hall was transformed in 2022 after a 10m restoration and build. "New Century" is home to a live music, performance and events space; an eclectic mix of independent kitchens, and a creative college in the basement. The venue opened in the summer of 2022 and is located between Victoria Station and Shudehill, right at the heart of one of central Manchester's best connected areas, the 20 acre NOMA neighbourhood.

This remarkable Grade II listed building has been reborn as a new social destination spread across three floors, all of which will focus on nurturing talent, developing skills and creating new opportunities. Each aspect of the New Century ecosystem will complement one another with aptitude, education, live events and hospitality industries coming together to create an exciting new community for Manchester.

On the ground floor, seating up to 300 people, is New Century Kitchen - hosting independent food vendors, a central bar and an entertainment space to create a constantly evolving social hub that's full of energy from morning through to night.

Occupying the first floor is New Century Hall, a 1300 person capacity multi-functional venue that hosts concerts, club events, conferences and more. Home to state of the art lighting and sound systems, an original sprung dancefloor and a listed ceiling consisting of 1306 immersive lights and mid-century acoustic panelling, the Hall has seen some of the most iconic faces in music, from Noel Gallagher to Jimi Hendrix, and continues to facilitate hundreds of events every year.

What we're looking for:

We are currently recruiting ahead of our busy Winter months, as we rapidly ramp up from the beginning of September - offering flexible, seasonally dependent hours. This position is for someone who has a genuine love for great drinks service and live music. Involvement in previous bar staff job roles is not necessary but experience in any customer service role would be ideal. Whilst enjoying working in a loud bustling environment, we are looking for someone who has a genuine desire to go above and beyond to make our guests feel valued. We need someone who is a good communicator with a desire for knowledge, who thrives working within a team.

Whilst your primary roles and responsibilities will be adjacent to the venue bars, you will also find yourself in front of house positions, manning the cloakroom, ticket scanning or, as although concerts are the bread and butter of the venue, the variety of events we host may require you to engage with, kitchen to table food and drink service, stewarding and other similar roles to ensure that every guest leaves feeling receives the best level of service.

Our people innovate, motivate and lead, dreaming up ideas that open up new possibilities.

We want your signature style punched into the foundations of New Century.

Operational Duties

Taking beverage orders from customers, serving drinks as requested, paying attention to detail. Flexibility to work a variety of roles, including cloakroom, ticket scanning and various private hire duties. To work well under pressure, interacting with customers to provide the best service, satisfying their requests in a timely manner. Providing a positive and friendly guest experience by interacting with customers. Checking identification to verify legal age requirements for all customers. Cleaning the bar and work area to maintain a sanitary environment. Adapt to working towards deadlines in opens and close downs. Organising the bar area to streamline drink preparation and inventory in accordance with the layout guided by management. Complying with all food and beverage regulations. Limiting customer problems by restricting alcohol intake and attempting to curtail inappropriate behaviour. Think 25.

Job Requirements

Flexibility - This role requires flexibility in terms of working patterns and shifts, we are open (up to) 7 days a week and expect the Bar Staff to embrace a variety of shifts including evenings and weekends Passion - we really value a passion for hospitality, events and music in particular here. Having this passion will allow you to genuinely enjoy your role here, and excel in the work you do. Fairness - The expectation from every staff member is a fair and honest approach, this will always be at the core of our values and should be adopted and given to both staff and customers alike. Integrity - It is essential that punctuality, presentation, and an approachable demeanour be always adopted in the workplace. Lead by example. Always aim to maintain a positive and confident mentality. Be reliable and trustworthy. Teamwork - There is no 'I' in 'Team'. It is crucial we all communicate as best we can with one another and help each other out, it's important to build good and lasting relationships in the workplace. Accountability - In any role, you are responsible for what you do and must be able to give a satisfactory reason for it. Be proud of your work!

Reporting to:

Event Manager / Trainee Assistant Venue Manager / Team Leader

Job Types: Part-time, Permanent

Pay: Up to 12.21 per hour

Expected hours: No more than 45 per week

Benefits:

Additional leave Bereavement leave Company events Company pension Discounted or free food Employee discount Enhanced maternity leave Enhanced paternity leave Financial planning services Health & wellbeing programme
Work Location: In person

Application deadline: 15/08/2025
Reference ID: NCH-2025-001
Expected start date: 01/09/2025