A people-first leadership role with clear accountability
We're delighted to offer an exciting opportunity for an experienced, people-focused
Practice Manager
to lead our three-branch veterinary practice in the heart of Lancashire.
This role is ideal for a confident and emotionally intelligent leader who enjoys
supporting, developing, and empowering teams
, while also setting clear expectations, monitoring performance, and driving continuous improvement. You'll balance compassion with accountability, creating an environment where people feel supported, motivated, and clear on their contribution to the wider practice.
The Role: Leading People and Performance
As Practice Manager, you will be the
central point of leadership and accountability
across the practice, with overall responsibility for day-to-day operations and performance.
While senior team members manage aspects of operations on a daily basis, you will:
Monitor outcomes and performance data
Review KPIs and operational metrics
Ensure standards are consistently met
Step in with guidance, coaching, or corrective action when required
Working closely with the Director of Practice and the
IVC Evidensia Area Support Team
, you'll contribute to business planning, performance reviews, and improvement initiatives, using insight and data to inform decision-making.
A Strong People Manager with a Performance Mindset
A core part of this role is leading performance in a
supportive, structured, and constructive way
. You will:
Set clear expectations and goals for individuals and teams
Monitor performance through KPIs, feedback, and operational data
Hold regular check-ins and meaningful performance conversations
Identify training needs and support development plans
Recognise and celebrate strong performance and positive behaviours
Address underperformance early through coaching and structured action plans
You'll create a culture where people feel valued, supported, and accountable.
About Us
Located in Lancashire, our practice benefits from stunning countryside, charming villages, and a strong sense of community. With the
Forest of Bowland
and
Pendle Hill
nearby, the area is ideal for those who love the outdoors, while still offering excellent transport links to Manchester, Preston, and surrounding areas.
Our team includes
highly skilled vets
and a dedicated support team, all united by a genuine passion for animal welfare. Supported by modern facilities and technology, we provide high-quality, personalised care to every pet and client.
What We're Looking For
We're seeking a confident and people-focused leader who can positively influence performance and culture. You'll bring:
Proven experience managing and developing teams
Confidence in monitoring performance and addressing challenges constructively
Strong organisational and problem-solving skills
The ability to use data and feedback to drive improvement
A commitment to high standards of care, service, and teamwork
A full UK driving licence is required for travel between sites and internal meetings.
Work-Life Balance That Really Matters
40 hours, Monday to Friday
Flexible start and finish times
Designed to support a healthy, sustainable work-life balance
Because Our People Matter
We believe our people are fundamental to our success. Alongside a competitive salary, we offer a comprehensive benefits package including:
Work-Life Balance
6.6 weeks annual leave
Wellbeing
Private medical insurance
Enhanced family-friendly policies
Cycle to Work scheme
Wellbeing initiatives and non-accidental injury support
Additional Benefits
Pawsome Benefits
- discounts and cashback with hundreds of retailers
Pension scheme
Discounted staff pet care
If you're a
people-driven leader
who thrives on developing teams, driving performance, and creating a positive workplace culture, we'd love to hear from you.
Apply today and take the next step in your veterinary leadership career.
Job Types: Full-time, Permanent
Pay: 34,000.00-36,000.00 per year
Benefits:
Company pension
Free parking
On-site parking
Private medical insurance
Experience:
Leadership: 5 years (required)
Willingness to travel:
50% (required)
Work Location: In person
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