Job Description

Veterinary Receptionist
Moorview Vets, Backworth, Backworth, North East
Discipline: Non-clinical Support
Full Time
12.21ph
###

Step Into A Supportive Role

As a Veterinary Receptionist, you will be the first point of contact for our clients and their pets. Your role will involve delivering outstanding customer service, managing appointments, and ensuring the smooth operation of our front desk. You will work closely with our veterinary team to provide an exceptional experience for our clients and their pets.

In this role, you will warmly greet clients and their pets both in person and over the phone. You'll be responsible for managing appointment scheduling, including booking, confirming, and rescheduling as needed. Key administrative tasks include answering phone calls, responding to emails, and processing paperwork. You'll also maintain accurate client and patient records and provide updates to clients regarding their pets' care and treatment plans.###

Love Where You Work

Our fantastic practice is situated in a stunning part of Northeast England, near the enchanting Northumberland coast with its miles of pristine beaches, and conveniently close to the vibrant city of Newcastle-Upon-Tyne.

We pride ourselves on our state-of-the-art facilities, which include on-site CT, direct digital x-ray, two dental suites equipped with x-ray, as well as laparoscopy, endoscopy, and ultrasound with Doppler capabilities.###

Working Hours

We are offering 1 permanent, full time position (40 hours per week). Working hours are Monday to Friday (between 7.30am - 8.30pm) on a rota basis with varied shift patterns between these hours. This will involve working across several of our different sites. Saturdays are equally shared on a rota basis, with time off in lieu the following week.

Applicants must hold a full, clean driving licence and have their own car.###

What We're Looking For

We're looking for someone with excellent communication skills, both verbal and written, and strong organisational abilities with keen attention to detail. The ideal candidate should be able to multitask and prioritise effectively in a fast-paced environment. Proficiency in using IT systems for scheduling and record-keeping is important. While experience in a veterinary setting is preferred, it is not essential. Above all, someone who is proactive and enthusiastic. This role will involve travel across different sites, therefore, a full UK Driving Licence is required along with access to your own vehicle.###

Because Our Employees Matter

We recognise that our people are fundamental to the success of our business. Investing in our people, premises and processes is at the heart of what we do. In addition to a competitive salary, you will benefit from:

6.6 Weeks annual leave Additional annual leave for your birthday which will be added to your holiday allowance Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay Cycle to work scheme Initiatives focused on employee wellbeing Non-accidental injury support Learning and development opportunities via the IVC Evidensia Academy Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers Pension scheme Discounted staff pet care

Moorview Vets, Backworth
Station Road, Backworth, Backworth, NE27 0AA, United Kingdom

Animals treated

Dogs, cats & small pets