Job Description

Veterinary Receptionist
Wood Street Veterinary Group, Wood Street Vet Hospital, Barnet, London
Discipline: Non-clinical Support
Full Time
Up to 25,484.71 DOE

Are you looking to take first steps in a veterinary practice or gain experience in a new environment? We are looking for a full-time receptionist to complement our team here at Wood Street Veterinary Group. Within this role you will work primarily at our Barnet Hospital but may on occasion be required to work across all 5 of our branches in Barnet, Cockfosters, Enfield, Holders Hill and Radlett which keeps the job exciting, interesting and mixing with all our teams.



As the first point of contact for our clients, you will play a crucial role in providing excellent customer service and ensuring a smooth workflow within the veterinary clinic. If you have a passion for animals and enjoy working in a fast-paced environment, we would love to hear from you.

The Role

We are seeking a friendly, organised, and compassionate Receptionist to join our team. As a receptionist, you will be the first point of contact for our clients, ensuring they receive a warm welcome and professional service.
A typical day will include greeting clients and their pets with a warm and friendly demeanour, managing appointments by scheduling, confirming, and coordinating visits. You'll handle various administrative tasks such as answering phone calls, responding to emails, and managing paperwork. Accurate maintenance of client and patient records will be key, along with providing clear updates to clients regarding their pets' care and treatment plans. Additionally, you'll support the veterinary team by ensuring smooth communication and coordination of services.

About Us

At Wood Street Veterinary Hospital, we have been dedicated to providing exceptional care for pets and their families for over 50 years. We are a fully accredited small animal hospital offering a wide range of services to meet the health and wellbeing needs of your pets. Our experienced team of vets, nurses, and support staff is committed to delivering the highest standard of veterinary care in a welcoming and compassionate environment.
At Wood Street, we pride ourselves on being a trusted partner in our patient's health, building lasting relationships with our clients, and always putting their pet's welfare first. Whether it's routine check-ups or specialist treatment, our dedicated team provides the best possible care.

What We're Looking For

We are looking for someone with excellent communication skills, both verbal and written, and strong organisational abilities with a keen attention to detail. The ideal candidate should be able to multitask and prioritise tasks effectively in a busy environment. Proficiency in using veterinary software systems for scheduling and record-keeping is essential. While knowledge of basic laboratory procedures and veterinary terminology is preferred, full training will be provided for the right candidate.

Working Pattern

This is a full-time position, working 40 hours per week. The hours of work are between 8 am - 9 pm with a 1:3 rota for Saturdays.

Why join us?

We recognise that our people are fundamental to the success of our business. Investing in our people, premises and processes is at the heart of what we do.

In addition to a competitive salary, you will benefit from:

6.6 weeks annual leave Additional annual leave for your birthday which will be added to your holiday allowance Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay Cycle to work scheme Initiatives focused on employee wellbeing Non-accidental injury support Learning and development opportunities via the IVC Evidensia Academy Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers Pension scheme Discounted staff pet care


Wood Street Veterinary Group, Wood Street Vet Hospital
74 Wood Street, Barnet, Barnet, EN5 4BW, United Kingdom

Animals treated

Dogs, cats & small pets