Job Description

Join our award-winning veterinary team at Pets at Home Partnership

Are you passionate about animals and delivering exceptional customer service? We're looking for an enthusiastic Receptionist to become the welcoming face of our modern Vets for Pets practice in Colchester.

About Our Practice

Our state-of-the-art facility features:

Bright, spacious, air-conditioned environment built to industry-leading standards Digital X-ray, dental radiographs, and ultrasound equipment Separate cat and dog wards with in-house laboratory facilities 24-hour care support through our sister branch network

What You'll Do

As our Receptionist, you'll be at the heart of our practice, ensuring every client and their pet receives outstanding care from the moment they arrive. Your responsibilities include:

Client Care:

Warmly welcome clients and their pets, providing guidance on our services

Appointment Management

: Efficiently book appointments, operations, and procedures

Care Plan Support:

Advise clients on treatment options and care plans

Communication:

Handle phone inquiries and general administrative duties

Team Collaboration

: Support colleagues with non-clinical tasks to ensure smooth operations

What We're Looking For

Essential Qualities:

Genuine passion for animals and their welfare Excellent communication and interpersonal skills Calm, empathetic approach when dealing with emotional situations Ability to work independently and as part of a team Flexibility and resilience in a fast-paced environment

Preferred Experience:

Previous administration or customer service experience Familiarity with veterinary or healthcare environments

Working Hours & Flexibility

Schedule Options:

Monday to Friday only (no current weekend requirements) Choose from 8-10 hour shifts to suit your work-life balance Multiple shift patterns available: + 08:00 - 17:00
+ 08:30 - 17:30
+ 10:00 - 19:00
+ 10:30 - 19:30
No out-of-hours obligations

Comprehensive Benefits Package

Competitive Compensation:

25,396 - 26,500 per annum (full-time) Performance-based salary reviews Comprehensive pension scheme

Generous Leave:

28 days annual leave (including bank holidays) Increases to 33 days after 24 months

Employee Perks:

20% discount at Pets at Home, The Groom Room, and Vet Group Additional corporate benefit schemes Ongoing training and career development opportunities

Why Join Vets4Pets?

Work with advanced clinical equipment in a supportive environment Diverse caseload with an established client base
Collaborative team culture focused on excellence

Opportunities for professional growth and development

Ready to Apply?

If you share our commitment to outstanding pet healthcare and exceptional customer service, we'd love to hear from you.

How to Apply:

Email: recruitcolchester@vets4pets.com Online application portal available Confidential initial consultations available

We welcome applications from candidates at all experience levels and are committed to providing comprehensive training to the right candidate.

Location

: CO1 1YN

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don't perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!