Job Description

Are you passionate about animals and providing outstanding customer service? Lawrie Vet Group is seeking a dedicated Full-Time Receptionist to join our team and become the welcoming face at the heart of our practice.

The Lawrie Veterinary Group is a busy small animal and exotic practice with well-established branches in Cumbernauld and Falkirk. We have expanded into another premises in Falkirk, with an additional branch practice in Bo'Ness. Our second Falkirk branch has become our Healthy Pet Centre as a unique and exciting addition to our brand. We have a varied and interesting first-opinion and referral caseload, especially when it comes to our exotic animal patients.

About the role

Our focus is to provide exceptional customer service to our clients and their pets. Our reception team are the first point of contact for clients, warmly welcoming them into the practice, offering support and guidance confidently. Organising appointments and managing payments with a professional manner. This role will be 40 hours based across all four sites with one in four Saturday mornings. We see a mix of small animal and exotics so you never know what you might meet next, no two days are the same!

Our ideal candidate

We are looking for an organised individual with experience within the service industry, experience in the veterinary industry would be preferred however not essential. Our clients are naturally concerned about their pet, so we are looking for someone who is kind and empathetic whilst maintaining a professional and polite manner. Cash handling and experience having difficult conversations would be ideal. You will be required to provide administration support to the clinical team therefore the ability to use Microsoft packages and email is a must. We aim to create a welcoming and friendly atmosphere in our practices for both staff and clients.

In addition to a competitive salary, you will benefit from:
6.6 Weeks annual leave Additional annual leave for your birthday which will be added to your holiday allowance Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay Cycle to work scheme Initiatives focused on employee wellbeing Non-accidental injury support Learning and development opportunities via the IVC Evidensia Academy Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers Pension scheme Discounted staff pet care

12.21ph