Job Description

Veterinary Receptionist
Eastbourne Vets, Seaside, Eastbourne, South East
Discipline: Non-clinical Support
Full Time
Up to 25,484.71 DOE

Eastbourne Vets are seeking a reliable and professional Receptionist to come and join our super team. You will play a crucial role in creating a positive and welcoming atmosphere for our clients and visitors. The ideal candidate will have excellent organisational skills, be proficient in office tasks, and possess strong communication skills.

Your day-to-day

Ensure all visitors are greeted professionally and courteously. Prioritise answering phone calls to address client enquiries promptly and professionally. Provide excellent customer service in a professional, sympathetic, and courteous manner. Record and follow up on enquiries efficiently. Add new client details into the system and update vaccine/contact information during visits or calls. Verify invoices for accuracy and make necessary adjustments. Secure follow-up appointments to complete treatment plans. Call to reschedule missed appointments. Promote our ever popular Pet Health Club and pet insurance. Maintain a clean and tidy reception area. Adhere to all practice and reception policies for excellent client service.
Administrative duties include booking appointments, processing payments, handling cash exchanges, and performing end-of-day banking. Attend reception meetings as needed, keep client records updated, and manage clinic emails. Complete daily paperwork, organize incoming and outgoing mail. Complete Pet Health Club applications and 4-week free insurance. Perform other duties as required by the practice.

Join a team you are proud to be a part of

At Eastbourne Vets we pride ourselves in providing exceptional veterinary care. We work to high clinical standards and have state of the art equipment. We are a 3-branch small animal practice based in Eastbourne, compromising 4 Veterinary Surgeons (1 who is a certificate holder for internal medicine), 8 Registered Veterinary Nurses, and 6 Receptionists.

Your shift pattern

The role entails 40 hours per week over a variety of shifts between 8.30 am - 7.30 pm, over either 4/5 days if looking for full-time. However, we are happy to hear from part-time applicants also. You will also be required to work 1:6 Saturday between 8.30 am - 12.30 pm, with TOIL.

In addition to a competitive salary, you will benefit from

6.6 weeks annual leave Additional annual leave for your birthday which will be added to your holiday allowance Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay Cycle to work scheme Initiatives focused on employee wellbeing Non-accidental injury support Learning and development opportunities via the IVC Evidensia Academy Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers Pension scheme Discounted staff pet care
Eastbourne Vets, Seaside
89-91 Seaside, Eastbourne, BN22 7NL, United Kingdom

Animals treated

Dogs, cats & small pets
Exotic Friendly