Job Description

Veterinary Receptionist
Wards Veterinary Centre, Elgin, Elgin, Scotland
Discipline: Non-clinical Support
Full Time
25,484.71 per annum

Are you passionate about pets and delivering excellent customer service? then this is the role for you!

Here at Wards Veterinary Centre, we are looking for a friendly and approachable Veterinary Receptionist to join our team on a full-time basis. As the first point of contact, our receptionists play a vital role in ensuring that our clients and their pets have a welcoming and positive experience. We are looking for someone with excellent communication skills, a warm and compassionate demeanour, and the ability to juggle multiple tasks efficiently in a busy environment. You'll be joining a small, close-knit team that looks after one another, creating a supportive and friendly environment.

Main responsibilities of the role include but are not limited to;

Liaising with the clients and the clinical staff to provide a high level of customer care. Meeting and greeting clients and pets. Booking appointments and diary management. Managing telephone and email enquiries. Taking payment for services and products. Managing cash and end-of-day banking. Maintaining a clean and safe space for our clients and their pets. Dispensing medications.


This is a full-time role working 40 hours per week 8:30am-5:30pm Monday to Friday.

Why join Wards?

Wards Vets are a RCVS accredited small animal practice based in Elgin, Moray close to beaches, mountains and fantastic dog walking areas. We have been a Veterinary Nurse Training Practice for many years, and we provide services for companion pets, such as cats, dogs, rabbits and other small furries.

Our practice hosts a wide range of equipment such as X-ray, Ultrasound, Dental X-ray machine and in-house lab equipment. We also pride ourselves in being a gold standard ISFM cat friendly practice.

We believe all of our team are important and key to the success of Wards Vets. We will listen to your ideas and support development in your areas of interest wherever possible. We are a real family feel clinic with a strong team bond. Our Clinical Director and Head Nurse leads our clinical team. Our friendly team is made up of 6 Veterinary Surgeons, 6 Registered Veterinary Nurses, 1 SVN, 1 Veterinary Care Assistant, 3 Receptionists and a Practice Manager.

In addition to a competitive salary, you will benefit from:

6.6 Weeks annual leave Additional annual leave for your birthday which will be added to your holiday allowance Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay Cycle to work scheme Initiatives focused on employee wellbeing Non-accidental injury support Learning and development opportunities via the IVC Evidensia Academy Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers Pension scheme Discounted staff pet care

Wards Veterinary Centre, Elgin
New Elgin Road, Elgin, Elgin, IV30 6BA, United Kingdom

Animals treated

Dogs, cats & small pets
Farm animals
Equine
Exotic Friendly