Job Description

Overview

We are seeking a professional and friendly Receptionist to join our team. The ideal candidate will be the first point of contact for our clients and visitors, providing exceptional customer service while managing a variety of administrative tasks. This role requires strong organisational skills, attention to detail, and the ability to multitask effectively in a busy office environment.

Duties

Greet clients and visitors to the Practice in a friendly, polite and helpful manner, providing a high levels of customer care Ensure client areas such as waiting room/bathroom/consult rooms are always clean and tidy Ensure any visitors or contractors are logged in/out using the daily visitors' book. Answer the telephone promptly in accordance with Practice protocols. Directing calls to the appropriate department and person, taking detailed messages as required and ensure messages are passed to the appropriate person in a timely manner Make appointments and hospital bookings for clients according to practice policies Dispense medications as required from vets and flea and wormer for clients Ensure clients leave with medication prescribed and understand how and when to use it Ensure payments are taken from clients in accordance with practice policy Ensure provision of required documentation for consultations sessions such as client histories from other veterinary practices Ensure laboratory samples are packaged and stored for collection in accordance with practice procedure Order laboratory courier as required for sample collections Process client orders in accordance with Practice policy Advise clients about practice Health Plan and benefits Update client communications as required Always follow strict GDPR guidelines Ensure telephones are transferred daily at the end and beginning of the day Register new clients with the practice, ensuring all details are correctly updated Ensure clients signing up or cancelling Health Plan and/or other insurance plans are updated correctly on systems Reconcile daily takings and send daily transaction report to PM Maintain patient records Working understanding of charity processes Handle client complaints in accordance with practice policy Deal with incoming and outgoing post, and emails on a daily basis

Qualifications

Previous office / administrative experience is essential; veterinary experience is highly desirable Proficient computer skills, including familiarity with Microsoft Office Suite (Word, Excel, PowerPoint) and practice management systems Strong organisational skills with the ability to prioritise tasks effectively Excellent typing skills with attention to detail in data entry tasks Demonstrated clerical experience in a similar role is an advantage Ability to work independently as well as part of a team, demonstrating initiative when necessary
If you possess these qualifications and are eager to contribute positively to our dynamic office environment, we encourage you to apply for this exciting opportunity.

Job Types: Full-time, Permanent

Pay: Up to 12.21 per hour

Expected hours: 40 per week

Benefits:

Company pension Employee discount Free parking Health & wellbeing programme
Work Location: In person