Job Description

We are looking for a great receptionist to join our expanding team!

At Towcester Vets we have been caring for the animals of Towcester and surrounding areas for over a century! We are an independent mixed practice with our main small animal hospital in Towcester and further clinics located at Weedon and Paulerspury. We are now inviting applications for the role of

Veterinary Receptionist

, a key role within the support function of our small animal business.

The position requires an enthusiastic and motivated individual with a varied and challenging skillset. We pride ourselves on getting to know our clients well to enable us to offer a high level of service with a personal touch - they often use our veterinary services for many years, and we aim to provide consistency within our team to help build strong relationships. Therefore, a passion for

customer service

is a must, both for our external clients and for our own clinical teams.

You will be based on reception at our main clinic in Towcester (occasional work at Paulerspury), answering incoming calls, booking appointments, meeting and greeting clients/potential clients coming into the clinic and working closely with the Vet and Nurse teams to ensure the smooth running of the day.

Strong IT skills

are preferred for this role (although we do not expect you to have knowledge of our system). We have a busy and complex diary which, although planned, is constantly updated during the day as priorities change and emergencies arise. Appointments taking longer than anticipated, clients arriving early or late, movement of equipment and clinical support can all add challenges that must be effectively managed and communicated to multiple people as situations change. Your

organisation skills

will be tested on a daily basis. You will also be responsible for maintaining a high standard of cleanliness in the non-clinical areas of our building and assisting the wider team with administrative tasks as required.

Between call-taking and dealing with clients you will have additional administrative responsibilities to manage, for example submitting referral requests, monitoring online bookings. All tasks will involve a high level of

communication and liaison

with clients and our own teams - so

attention to detail, resilience, patience

and the ability to have sometimes difficult discussions whilst remaining calm and professional will be needed.

Previous veterinary reception experience/medical reception experience is preferred but not essential, plus a proven track record in administration, customer service and strong IT skills.

The work pattern for this position is Monday to Friday 8.30am - 5.30pm, please ensure you are able to fulfil these shifts before making an application.

To be considered for this position please submit your CV plus a covering letter outlining why you are interested in joining our Practice, plus your salary expectations and notice period to Sue Adams, HR Manager.

Job Type: Full-time

Pay: 12.21 per hour

Expected hours: 42.5 per week

Benefits:

Company events Company pension Employee discount Free parking On-site parking
Work Location: In person