We are seeking a friendly and organised Veterinary Receptionist to join our veterinary practice. The successful candidate will be the first point of contact for clients and their pets, providing exceptional customer service and ensuring smooth daily operations. This role offers an excellent opportunity to work within a compassionate environment dedicated to animal health and wellbeing. The position is paid and suitable for individuals with a keen interest in veterinary care and client communication.
Duties
Greeting clients warmly upon arrival and managing appointment scheduling efficiently
Answering phone calls, responding to enquiries, and providing accurate information about services
Managing client records accurately and updating patient information in the database
Handling administrative tasks such as invoicing, processing payments, and maintaining filing systems
Assisting with laboratory tasks when required, including sample processing and record keeping
Organising the clinic's daily schedule to optimise client flow and staff efficiency
Supporting veterinary staff with basic administrative duties as needed
Ensuring the reception area remains tidy, welcoming, and well-stocked with necessary supplies
Experience
Previous veterinary experience is highly desirable, providing familiarity with clinical procedures and terminology
Laboratory experience is a valuable asset, particularly in sample handling and record management
Excellent organisational skills with the ability to multitask effectively in a busy environment
Strong communication skills, both written and verbal, with a friendly demeanour
Proficiency in using computer software for scheduling, record keeping, and billing purposes
This role is ideal for motivated individuals passionate about animal care who thrive in a client-focused setting. Applicants should possess a professional attitude, attention to detail, and a genuine interest in supporting veterinary teams to deliver outstanding pet healthcare.