Job Description

The Veterinary Clinic has a fantastic opportunity for an exceptional receptionist to join our busy practice
As part of our front-facing client care team, you will provide a friendly and efficient service for our clients and their pets.
You will need a dedicated and can-do approach. To have the ability to remain calm under pressure and also show empathy. For example, sharing the excitement of a puppy's first visit to the vets or comforting a client who has received some bad news.
We are professional and personable team working in a very challenging and busy environment, which makes the role varied, interesting and no day is ever the same!

Day-to-day duties of the role will include



Answering the phones and dealing with clients' requests and queries Greeting clients, booking appointments and arrivals using a computerised diary Taking payments on the day of the visit Book repeat prescriptions and dispense flea and wormer treatments as per clinical instructions To liaise with the appropriate veterinary teams and departments, ensuring effective communication between staff and clients Registration and promotion of our Healthcare Plan, making clients aware of the savings and benefits available on routine treatments Experience in using and updating database systems and general IT confidence (Excel, Word, Outlook) Responding to emails in a prompt manner Ensuring the reception areas are clean and tidy and that adequate stock is available for sale


More about you



You will need to be dedicated and have a can-do approach. To have the ability to remain calm under pressure and show empathy. For example, sharing the excitement of a puppy's first visit to the vets or comforting a client who has received some bad news.
Previous receptionist or customer facing experience is beneficial but not essential as training will be given. Most importantly, we are looking for a team player who is flexible and adaptable - as there are so many aspects to the role, we need someone who is quick thinking and willing to learn!



Your shift pattern



These are two part-time positions, with a minimum of 20 hours per week. These are on a rota from Monday through to Friday, the morning shift starts at 8 am until 1 pm, and a changeable 1 - 1.30 pm start to 6 pm - 6.30 pm finish for the afternoon shift, in addition there is a Saturday morning rota of approximately 1 a month, starting at 8.30 am until 1 pm.



In addition to a competitive salary, you will benefit from:6.6 weeks annual leave Additional annual leave for your birthday which will be added to your holiday allowance Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay Cycle to work scheme Initiatives focused on employee wellbeing Non-accidental injury support Learning and development opportunities via the IVC Evidensia Academy Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers Pension scheme Discounted staff pet care


12,742.36 per year