Job Description

We are looking for a dedicated individual to join our practice as a receptionist. This is a fantastic opportunity to join our East Dulwich branch which is going through an exciting period of growth.



Duties:

Greeting our clients and their pets in a professional and courteous manner Dealing with queries both by phone, email, and face-to-face Advising clients on our preventative health care products General admin and reception duties


Join a practice you are proud to be a part of



The Neighbourhood Vet is a lovely 20-vet practice in SE London established over 12 years ago. Our main hospital is situated in the heart of East Dulwich on popular Lordship Lane and our two branch clinics are in Crofton Park and Penge where we are a strong part of the local community.
Although we are a large group with 72 fantastic people, we have a close-knit and caring team. We pride ourselves on being kind, and compassionate and doing the right thing for our staff, clients, and their pets, and we like laughing and try to make every day at work a good one.



More about you

The ideal candidate will have excellent customer service skills, both face-to-face and on the phone and knowledge of IT systems. We are a busy team so you will need to work well under pressure and remain calm in emergencies, and of course, have a love of animals.



Shift pattern



This role entails 37 hours per week, 4 days across Monday to Friday (average is 8.75 hours a day) PLUS 1: 4 weekends - Saturday: 8:30 am-3 pm and Sunday: 9 am-7 pm (with a day off - usually a Monday - after working Sunday) 1:8 weekends - Saturday: 9 am-7 pm.



In addition to a competitive salary, you will benefit from:6.6 weeks annual leave Additional annual leave for your birthday which will be added to your holiday allowance Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay Cycle to work scheme Initiatives focused on employee wellbeing Non-accidental injury support Learning and development opportunities via the IVC Evidensia Academy Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers Pension scheme Discounted staff pet care

Up to 27,340.04 DOE