Job Description

Are you an enthusiastic Receptionist ready to join a new team? We require a Receptionist to deliver exceptional care to our clients and their pets at Chine House in Sileby, Loughborough.

We offer veterinary services to Small Animal, Exotics and Equine clients. We offer a range of clinical services from preventative healthcare through to complex medical, surgical and orthopaedic procedures. We have superb, spacious, purpose-built surroundings with operating theatres, multiple consulting rooms, digital x-ray and in-house laboratory.

You will be supported to develop your skills and will have the opportunity to progress as we are a growing, thriving company with lots of new opportunities.

The ideal candidate will be a positive, friendly service-orientated person with a "can do" attitude who has:

Previous customer service experience working within a fast-paced environment (essential). Previous Veterinary experience (desirable). Proven track record of maintaining good working relationships with clients and colleagues. Excellent communication skills, both written and verbal. Excellent organisational and prioritising skills, with the ability to handle multiple tasks, work to tight deadlines and stay focused under pressure. Outstanding telephone manner with the ability to build rapport with customers quickly. Self-motivated and able to work on own initiative. Excellent attention to detail Proficient with computers (windows based applications)
This role will involve:

Welcoming and registering new customers. Booking in customers and making sure they excellent service Answering the telephone and dealing with a range of customer queries. Liaising with vets where necessary Managing customer expectations regarding wait time. Administration duties e.g. scanning in paperwork, filling in forms etc. Taking payments.
Benefits:

6 weeks (pro rata) Healthshield health insurance cover Cycle to work scheme Enhanced maternity/paternity leave Pension scheme Generous staff Discount (following successful 6 month probation) Supportive environment and a great place to work.
Working Hours:

Your standard working hours will be 16 hours per week. You will also be part of our Saturday morning rota.

PREVIOUS APPLICANTS NEED NOT APPLY

Job Types: Part-time, Permanent

Pay: Up to 23,810.00 per year

Benefits:

Company events Company pension On-site parking
Experience:

Veterinary Receptionist: 1 year (preferred) Customer Service: 1 year (preferred)
Work Location: In person

Application deadline: 19/09/2025