We are seeking a dedicated Veterinary Receptionist to join our team at a busy veterinary practice in the heart of the community. You will greet each client and offer support and guidance, managing payments and future bookings confidently. Ensuring that the client leaves knowing that they have received exceptional service and will look forward to their next visit. Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.
Responsibilities:
Greet clients and their pets with a warm and friendly manner
Schedule appointments and manage the practice diary
Answer phone calls and emails, and respond to queries efficiently
Process payments for services rendered
Maintain accurate client records in the practice management system
Assist with administrative tasks as required
Ensure the reception area is kept clean and organised
Place and put away orders
Skills:
Previous experience in a veterinary practice is advantageous
Excellent communication skills, both verbal and written
Strong organisational skills with meticulous attention to detail
Ability to multitask and work well under pressure
Proficient in computing
Compassionate nature with a genuine love for animals
Empathy and the ability to handle difficult situations
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