Job Description

Afon Veterinary Centre is currently recruiting a temporary receptionist to cover sickness leave based at our Neath branch. As a Veterinary Receptionist, you will be the first point of contact for our clients and their beloved pets. Your role will involve providing exceptional customer service, scheduling appointments, and assisting with administrative tasks. If you have a compassionate nature, a passion for animals and enjoy working in a fast-paced environment, we would love to hear from you.

Main tasks include:

Greet clients and their pets with a warm and friendly demeanor
Answer phone calls and respond to inquiries in a professional manner
Schedule appointments and manage the appointment calendar
Check-in and check-out clients, ensuring accurate documentation of client information, collect payments
Assist veterinary surgeon with various tasks as needed
Maintain cleanliness and organization of the reception area
Handle client concerns or complaints with empathy and professionalism
Perform other administrative duties as assigned

Requirements:

Previous experience working in a veterinary clinic or animal-related field is preferred but not essential.
Strong communication skills, both verbal and written
Excellent customer service skills with the ability to handle difficult situations calmly
Proficient computer skills, including knowledge of veterinary practice management software.
Attention to detail and ability to multitask in a fast-paced environment

Join our team of dedicated professionals who are passionate about providing exceptional care to animals.

Job Type: Temporary
Contract length: 6 months

Pay: From 12.21 per hour

Expected hours: 19 per week

Benefits:

Employee discount Free parking
Schedule:

Day shift Every weekend Monday to Friday
Experience:

Receptionist: 1 year (preferred) Customer Service: 1 year (preferred)
Work Location: In person

Application deadline: 11/07/2025
Reference ID: Veterinary receptionist