Job Description

We are hiring!

We have an exciting opportunity for a new Receptionist to join our friendly team. Our receptionists are the first contact between our clients and the practice, so they are an integral part in creating a first and lasting impression. Due to this we are looking for someone who has strong customer service skills and the ability to work in a busy environment. You will be working between 2 sites to suit the rota.

Abbey Vets is small animal practice with two branches: one in Durham and one in Chester le Street. Durham is a lovely city with excellent transport links to the North and South. There is a beautiful coast and dales nearby for people who prefer the countryside.



Our idea candidate

We are looking for someone who is proactive, enthusiastic who has great communication and computer skills. Ideally you will also have a veterinary background.

Some if our receptionist duties include:



Greeting clients Diary management Telephone calls and email enquiries Updating client records Processing payment's Dispensing medications


About the rota

This is a part-time permanent role working 28.3 hours per week. The shifts are between 8:00am-7:00pm Monday-Friday. You will also be included in our 1:4/5 Saturday rota.

In addition to a competitive salary, you will benefit from:
6.6 Weeks annual leave FTE Additional annual leave for your birthday which will be added to your holiday allowance Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay Cycle to work scheme Initiatives focused on employee wellbeing Non-accidental injury support Learning and development opportunities via the IVC Evidensia Academy Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers Pension scheme Discounted staff pet care

Up to 18,768.78 per annum

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.