Job Description

Passionate about Pets and customer service?

Highgate Vets are looking for an experienced Receptionist to join our fantastic team. No qualifications are required but knowledge of excellent customer service and animal care is essential. The successful candidate will have administrative skills and responsibilities to assist in the smooth running of the clinic.

The ideal candidate would haveExcellent communication skills, including telephone manner and written messages, such as for replying to client emails. Confidence with computers and multiple software programs. Clean, tidy and organised personal outlook. Empathy towards animals and their owners. Experience of working in a public facing role. The ability to work independently within a bigger team.


We care about your work/life balance

This role involves working three days per week. We understand the importance of work/life balance and are happy to discuss flexible or part-time working arrangements that fit your needs. Our standard day runs from 8:00am to between 6:00-7:00pm, depending on the rota.

Work in a Professional Environment

Highgate Vets is a small animal first-opinion practice located in Kendal, on the southern edge of the stunning Lake District. We operate across two branches, with our main surgery focusing on emergency cases and comprehensive workups, while our branch emphasises preventative medicine. Our clinical staff rotate between both locations. As a close-knit team, we prioritise supporting one another and fostering a collaborative learning environment where everyone can thrive. We were proud to be named one of the top three finalists in the 2021 Pet Plan Practice of the Year awards. We are planning to merge our two branches into a single main clinic, and as Practice Manager, you will lead this transition. You will collaborate closely with our property team and clinical staff to ensure a seamless move into the new facility.

In addition to a competitive salary, you will benefit from:
6.6 Weeks annual leave FTE Additional annual leave for your birthday which will be added to your holiday allowance Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay Cycle to work scheme Initiatives focused on employee wellbeing Non-accidental injury support Learning and development opportunities via the IVC Evidensia Academy Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers Pension scheme Discounted staff pet care


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