Job Description

A vacancy has arisen at our Chapelfield Vets!

We are looking for a dedicated and enthusiastic person to join our team as a veterinary receptionist. The position will include all reception duties such as booking in clients and small animal consultations, taking payments, answering telephones and organising vets and nurses' diaries, handling medications and administrative tasks. The position is based at our Norwich branch. We work closely with our sister small animal branches and our reception team provide holiday/ sickness cover at our Wymondham, Costessey, Long Stratton and Brooke branches.



Why join us?

The Chapelfield group has been a significant part of the Norwich and Norfolk community for a great many years and has been a beacon of high-quality Veterinary care for our clients. We have long established small animal and equine practices across Norwich and East Anglia. We have five practices in and around Norwich. Our small animal practices are in Norwich, Wymondham, Long Stratton, Brooke and Costessey with our Equine centre at our purpose-built Brooke site.

More about you



The candidate should have excellent communication skills, initiative and be confident in time management, problem solving and organisation as well as having good computer skills. A geographical knowledge of Norfolk will be beneficial.



Training courses will be provided online Candidate should have a full UK driving license


Your shift pattern



Entails 19.5 hours comprising Mondays 8 am - 2 pm, Wednesdays 8 am - 2 pm and Fridays 8:30 am - 5:30 pm, with a half an hour lunch unpaid. This is also inclusive of Saturdays on a 1/6 TOIL basis.



Come and join our friendly team for an interesting and varied workload with good career prospects



In addition to a competitive salary, you will benefit from:6.6 weeks annual leave Additional annual leave for your birthday which will be added to your holiday allowance Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay Cycle to work scheme Initiatives focused on employee wellbeing Non-accidental injury support Learning and development opportunities via the IVC Evidensia Academy Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers Pension scheme Discounted staff pet care


Up to 12,423.80 DOE

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.