Job Description

Are you an enthusiastic, motivated, and caring individual with a passion for delivering exceptional customer service? We are seeking a Veterinary Receptionist to join our busy and supportive team, providing gold-standard care to our valued clients and their pets. This role is mainly based at our Witham branch, with shifts across other branches as required. The position will involve a mixture of shifts, including late shifts.

About the Role

As a Veterinary Receptionist, you'll be the welcoming face of our practice, greeting clients and their pets with empathy and professionalism.



Your responsibilities will include:Managing busy telephone lines and scheduling appointments Handling email correspondence and client queries with care Processing payments, managing stock, and assisting with account and insurance queries Ensuring the practice remains clean, organised, and well-stocked Providing administrative support and occasionally assisting the clinical team with animal handling during consultations (non-clinical tasks)


What We're Looking For

We are seeking someone with proven customer service experience (experience in a veterinary or medical setting is a bonus, but not essential).

You will have:A passion for client care and strong communication skills Excellent IT proficiency (Excel, Word, Outlook) Strong organisational skills, attention to detail, and a proactive attitude Flexibility to work across multiple branches and varied shifts Full training will be provided on-site, making this a fantastic opportunity to build your skills and knowledge in a supportive environment.


Your shift pattern

This is a part-time permanent role working 24 hours per week. There will be varied shifts from 7:45am/8:00am - 2:00pm or 2:15pm-7:15pm. There will be mainly later shifts required so we need the candidate to be flexible. There will also be a Saturday rota from 8:00am-2:00pm.

In addition to a competitive salary, you will benefit from:6.6 weeks annual leave FTE Additional annual leave for your birthday which will be added to your holiday allowance Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay Cycle to work scheme Initiatives focused on employee wellbeing Non-accidental injury support Learning and development opportunities via the IVC Evidensia Academy Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers Pension scheme Discounted staff pet care


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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.