Job Description

GVG Brooks Equine is a progressive, independent five vet ambulatory equine practice based in Reigate, Surrey. We have a fantastic client base of horse owners who love getting to know our team and value the personalised approach that we offer. Delivering a gold standard of client care is at our heartbeat and we are dedicated to delivering the highest standards of customer and clinical care which helps us achieve our aim of enabling our clients to enjoy their horses.

We have a vacancy for a part time veterinary receptionist /administrator to support our team and clients. The shift pattern will include starts at 8am or finishes at 5.30pm.

Key Responsibilities:?

Delivering gold standard client care Taking ownership of client enquiries by phone, email, whatsapp, social media and in person Daily management of the practice diary to ensure all patients are booked in efficiently and any gaps can be proactively filled with same day visit requests Processing client requests such as orders, repeat prescriptions and insurance claims Dispensing veterinary medicines as prescribed by our vets?either over the counter or by post Processing payments?either over the phone or in person Assisting in managing our social media General secretarial tasks to support our clients, vets?and management team Contributing to team wellbeing and workplace standards Ensuring processes are followed in line with company and RCVS policies Assisting with account and debt management Attending team meetings as required Completing both collaborative, and individual tasks as requested to the highest standard
The person we're looking for:?

Has at least 2 years experience in a customer care or receptionist role. Experience within a veterinary business would be an advantage Ideally has knowledge of horses, ponies and their care, but at minimum a passion for animals and animal care. Is passionate about delivering the highest standards of client care Demonstrates high attention to detail?no matter how small or large the task Is proactive and a team player Can problem solve, multi-task and adapt quickly to change Thrives in a fast-paced environment Has an excellent telephone manner and communication skills?with strong empathy Is able to grow and nurture positive, professional relationships with team members and clients Shows resilience with the ability to cope with potentially distressing and emotional situations Has experience using Microsoft Office, especially word, excel and outlook Identifies and seeks opportunities for improvement and development Sees challenges as an opportunity for growth, not as problems
In return we offer:?

Part time hours within our office hours, 8-5.30 Monday to Friday A friendly, sociable working environment where well behaved dogs are welcome to come to work too! A competitive salary dependent on skills and experience?. Minimum wage upwards. Staff discount 5 weeks holiday?(FTE) Progression opportunities if desired, as we continue to grow
For an informal chat, or to apply please contact Sam Pearmain, Practice Manager via recruitment@gvgbrooksequine.co.uk

Job Types: Full-time, Part-time, Permanent

Pay: From 12.21 per hour

Expected hours: 32 - 40 per week

Benefits:

Company pension Employee discount Free parking On-site parking
Application question(s):

Is there anything you would like to tell us in support of your application? Can you tell us of any experience you have had with horses and ponies, or how you found a passion for animals?
Experience:

Customer service: 4 years (required)
Work Location: In person

Application deadline: 19/07/2025