Job Description

Do you have a passion for excellent customer service and enjoy working with animals?

Rowe Veterinary Group are looking for a receptionist to join our busy and friendly practice in Yate. Rowe Vet Group are based in the South West with branches in Wotton, Brimsham, Thornbury, Winterbourne and a 24 hour hospital in Bradley Stoke. As a valued member of the reception team you will be the first point of contact for pets and their owners. This role requires you to have a valid drivers license and access to a vehicle as you will be working across our different sites.



Your dutiesGreet clients and their pets in a professional and courteous manner

Book, cancel, and change appointments

Handle queries promptly and professionally via phone, email, and face to face

Advise clients on preventative healthcare products and promote Pet Healthcare Plans and pet insurance

Dispense medications and prescriptions

Take payments, cash up, and perform all other general admin and reception duties


More about you



In addition to a love of all animals, the ideal candidate will have excellent customer service skills, both face to face and on the phone, proficient knowledge of IT, the ability to work well under pressure in a busy environment and to remain calm when dealing with emergencies.Minimum of 1 year office-based experience

Good level of education (minimum 5 GCSEs Grade C or above)

Reliable with excellent time management skills

Professional and caring telephone manner

Strong communication and interpersonal skills

Excellent customer service skills

Good working knowledge of MS Office

Good numeracy and literacy skills

High attention to detail


Your shift pattern



Monday OFF
Tuesday 1:30 pm - 7:30 pm
Wednesday 1:30 pm - 7:30 pm
Thursday OFF
Friday 1 pm - 7 pm

Sat or Sunday a 1:4 8 hour shifts (day and shift time to be confirmed at interview)
(These days are not set and could change as required)

In addition to a competitive salary, you will benefit from:6.6 weeks annual leave Additional annual leave for your birthday which will be added to your holiday allowance Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay Cycle to work scheme Initiatives focused on employee wellbeing Non-accidental injury support Learning and development opportunities via the IVC Evidensia Academy Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers Pension scheme Discounted staff pet care



Up to 12.21 p/h