Job Description

If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.

Job Title:

Receptionist

Location:

Northwest Veterinary Specialists

Job Type:

Permanent


Northwest Veterinary Specialists are recruiting for a Receptionist to join their client care team based at their hospital in Runcorn. In this position you have the opportunity to excel and enhance your transferable skills whilst working as part of a friendly and supportive team. The purpose of the role is to provide excellent customer service welcoming our clients and pets.

Answer and make calls to veterinary practices, insurance companies and clients with a high level of customer service. Show awareness of financial control within the practice and follow up with clients for outstanding payments. Taking payments Manage and deal with appointment bookings in a professional and efficient manner Queries relating to claims, insurance paperwork.

We have availability for 1 full-time position or 2 part-time positions. Shifts vary in the week. Evening and Sunday work is required every or every other week depending on time type. Full-time working 40h p/w and part-time 20h p/w.


Previous veterinary experience is desirable. This role is suitable for an experienced individual working in a customer service environment being confident in handling payments and dealing with clients in empathetic circumstances.


Who we are looking for

Experience working in a veterinary environment preferred. A proactive attitude that does not need to be constantly supervised. Adapt well to learning a new system if no previous experience. Excellent communication skills, both verbal and written. Highly motivated to provide excellent service to clients and the hospital. Works well within a well-established team and be a positive member of the team. Ability to work at a fast-working pace under pressure. Professional approach to work. Excellent administration, organisational and time management skills with excellent attention to detail. Excellent IT skills - Microsoft (Outlook, Word & Excel)

About us

Northwest Veterinary Specialists, formerly Northwest Surgeons, established in 2003, grew from a family run business to become one of the Northwest's leading orthopaedic referral hospitals. Following the introduction of Internal Medicine in 2009, Northwest Veterinary Specialists evolved into a Multi-Discipline Veterinary Hospital.



We are situated in a purpose-built multi-discipline Veterinary Hospital offering 24 hour in-patient care facilities with a qualified clinical team, located just off Junction 12 of the M56.



At Northwest Veterinary Specialists, we aim to enhance the lives of our patients, by providing effective, appropriate, surgical and medical solutions when specialist input is required.


At Linnaeus, we are committed to supporting the physical and mental health of all our Associates. We have an amazing team of Mental Health First Aiders (MHFA) across our practices and central support office in addition to a confidential Employee Assistance Programme which is available for everyone.

We offer:

25 days annual leave plus Birthday Day (non-contractual) Life assurance 4 x salary Pension Scheme 3% employer, 5% employee contributions Salary Sacrifice Enhanced Sick Pay Enhanced Family Leave E-cars Salary Sacrifice (perm only) Cycle to Work Scheme Salary Sacrifice (perm only) Refer a Friend Pet Insurance Discount Discount Platform - Benefits Hub Associate Assistance Programme Eye Care Scheme Headspace Annual Flu Voucher.

For more information on this role please reach out to our Talent Acquisition Coordinator Sofia on sofia.thackray@linnaeusgroup.co.uk


#LI-ST1 #LI-Onsite


We are proud to be Linnaeus, part of Mars. Linnaeus is a forward-thinking group of highly respected primary care and specialist referral practices in the UK and Ireland. Being family owned and part of Mars Veterinary Health, the largest veterinary company in the world, allows us to focus on advancing the veterinary profession to provide industry-leading pet care and unique career opportunities for our people. Why Linnaeus? - We pride ourselves in offering high-quality excellence of service and clinical care for our clients and their pets - We lead on sustainability and collectively drive positive change for people, pets and the planet - We prioritise your mental health and wellbeing - valuing equity, diversity and inclusion - We support your personal and professional development with best-in-class career frameworks and training programmes. We will empower and support you to grow your career from day one. We team up within our Mars family in partnership for a stronger future. Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment. We treat each other fairly and equitably and we are committed to fostering a culture that is inclusive and diverse for all our Associates. At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. If you would like to apply for this role, please click the Apply Button or for more information, please feel free to reach out directly to our Talent Acquisition team at careers@linnaeusgroup.co.uk