Job Description

Are you confident, friendly, and efficient, with a passion for delivering first-class customer service?

We have an exciting opportunity for an enthusiastic and dedicated individual looking to make a real difference. Join our reception team at our Wantage surgery on a 1-year fixed-term contract and be part of a dynamic, animal-focused environment.

What we're looking for

While veterinary experience is a plus, it's not essential. We value a positive, flexible attitude above all else and provide full training to help you succeed.

The role

You will primarily provide reception support at our Wantage surgery, with occasional shifts at our other locations in Abingdon, Didcot, and Wallingford. A reliable vehicle is essential, as travel between sites will be required.
Key responsibilities include
Managing front-of-house operations and greeting clients and their pets warmly and professionally Scheduling appointments, processing prescriptions, and assisting with medication dispensing Maintaining accurate patient records and preparing documentation for veterinary staff Supporting clinical staff as needed and ensuring cleanliness and stock levels in clinical and waiting areas Handling payments, daily banking, client inquiries, insurance paperwork, and placing orders in line with protocols Taking on sole charge duties when required and performing general administrative tasks Registering new clients and communicating our services with confidence

About us

As part of Abivale (a division of Independent Vet Care), you'll join a supportive and friendly team dedicated to animal welfare. We're committed to your professional development and personal growth in a rewarding work environment.

Skills & qualities we value
Ability to thrive in a busy, fast-paced environment with a positive attitude Strong communication skills and confidence in explaining our services Proficiency with IT tools including Excel, social media, and Outlook Empathy, kindness, and the ability to stay calm and helpful under pressure Comfortable working independently, in pairs, or small teams Confident animal-handling skills Initiative, energy, and a proactive approach A clean, current driving license and access to your own vehicle

Shift pattern

You will work a variety of shifts covering 32 hours per week, between 7:30 AM and 7:00 PM, Monday to Friday, with weekend and bank holiday shifts on a rota basis.

In addition to a competitive salary, you will benefit from:6.6 weeks annual leave Additional annual leave for your birthday which will be added to your holiday allowance Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay Cycle to work scheme Initiatives focused on employee wellbeing Non-accidental injury support Learning and development opportunities via the IVC Evidensia Academy Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers Pension scheme Discounted staff pet care

Up to 20,387.70 DOE