Job Description

Description

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LOCATION: Heathrow Airport

SHIFT PATTERN: Monday to Friday - 09:00 - 17:30 but as business requirements if things change, 40 HOURS PER WEEK

CONTRACT: 12 month FTC

SALARY: Competitive

Overview


The Vetting Operations Manager leads the endtoend vetting, ID pass, and security compliance function across the UK aviation business. The role ensures full compliance with CAA and airport regulations, manages national vetting and ID teams, oversees authorised signatory duties, and drives continuous improvement to support safe, efficient, and scalable operations.


Key Responsibilities


Security Pass & Vetting Operations

Lead national vetting and ID pass teams, ensuring compliant, accurate, and efficient processes. Implement bestpractice security pass procedures aligned with CAA and airport standards. Support operational leaders with licensing, recruitment, and onboarding requirements.

Policies, Compliance & Continuous Improvement

Develop and maintain vetting and ID policies, ensuring alignment with regulatory changes. Identify process gaps and implement corrective actions to strengthen compliance and resilience. Exercise authority to approve or refuse passes based on documentation standards.

Stakeholder Support

Provide expert guidance to managers on vetting, ID, and employmentrelated compliance. Act as a trusted advisor to internal and external stakeholders.

Authorised Signatory Duties

Act as an authorised signatory across required airports. Maintain the authorised signatory list and ensure all remain trained and compliant. Oversee full referencing checks, including employment history, gaps, HMRC, overseas checks, and translations.

Screening & Regulatory Compliance

Manage suppliers for GSAT, CRC, CTC, and other screening requirements. Ensure screening quality, timelines, and regulatory compliance.

Data Management & Reporting

Maintain accurate records of all vetting and ID pass activity. Track applications, renewals, expiries, and pass returns. Produce monthly dashboards and compliance reports.

Financial Management

Manage departmental budgets and review monthly invoices, resolving discrepancies.

Stakeholder Relationships

Build strong relationships with airport authorities, internal teams, and external partners. Ensure excellent customer service across all passesissuing functions.

Team Leadership

Lead, develop, and performancemanage national vetting and ID teams. Oversee workforce planning, productivity reporting, and workload distribution.

Business Development & TUPE

Develop commercially viable vetting and ID services for external clients. Support TUPE processes and ensure compliant onboarding of transferring staff.

Audit, Training & Governance

Conduct internal and supplier audits (Right to Work, Modern Slavery, Airside ID, vetting). Deliver training on CAA and company standards. Approve new administrators on ID systems.

Health & Safety & Projects

Ensure vetting operations comply with H&S policies. Contribute to crossfunctional projects and business initiatives.

Required Skills & Experience

Senior experience in vetting, compliance, or aviation security operations. Strong knowledge of CAA regulations and airport ID pass requirements. Expertise in vetting, screening, and referencing processes. Excellent data management, reporting, and organisational skills. Strong leadership, stakeholder management, and communication abilities. * Ability to drive continuous improvement in a fastpaced environment.