Job Description

Force
Gwent Police
Role Type
Police Staff
Business Area
Custody Criminal Justice & Data Management
Department
Victims Hub
Location
Pontypool Police Station
Grade
SC4
Salary
27,204 - 29,856
Part/Full Time
Full Time
Hours per Week
37
Type of Contract
Fixed Term
Time Commitment Duration (Months)
12
Level of Welsh language ability required?
2
Closing Date
01/01/2026, 13:00


Job Advert Description

Are you ready for a rewarding Career?

To enable us to deliver outstanding policing for everyone, we need a diverse workforce with a range of skills and abilities to deliver a first-class service to the communities of Gwent.

Role Overview

Please note this is a 12 month fixed term contract.

Are you an empathetic and caring individual looking for a career in supporting victims and witnesses of crime? Our Victim Services Department are recruiting Victim and Witness Care officers to help guide those affected by crime through their criminal justice journey. The role is hybrid and offers excellent learning opportunities for those who want to progress in this area of work and policing.


As a Victim Care Officer you will contact victims of crime and anti-social behaviour to ensure victims receive the support and information they require, such as information on support services and information around their entitlements under the Victims Code of Practice.


A Victim Care Officer will ensure a victim is kept informed about criminal justice processes and act as a first point of contact for victims contacting Gwent Police about an ongoing investigation.

HOW TO APPLY

Please note the titles of the areas you are required to evidence (as per the person specification) are pre-populated on the application form. Please refer to the person specification to find further information of the evidence required under each heading.

Please also refer to the candidate guidance attached below which provides more detail on how to complete your application.

Please note that Internals will be prioritised.

INTERNAL CANDIDATES: Please note that we are unable to progress you to shortlisting unless we have received your Line Manager Approval form. Please submit this in line with the closing date. Thank you.

What are our benefits:

Here at Gwent Police, we value our employees, and we provide ample support and training to ensure you excel in your role, alongside receiving benefits such as:

Generous annual leave entitlement that rises to either 29 or 30 days depending on grade plus 8 bank holidays Employee Assistance programme and a range of wellbeing support programmes Free access to on-site gyms Discounts from various retailers via the Blue Light Scheme and Vectis Card Cycle to Work Scheme Hybrid/Agile working (role dependant) Flexible working opportunities Local government pension scheme Range of support networks Generous maternity/paternity and adoption leave entitlements Generous sick pay provisions Option to become a member of UNISON, the public service union

Diversity and Welsh language

To enable us to deliver outstanding policing for everyone, we need people from all backgrounds, with a range of professional and life experiences, so that we are truly representative of our communities.

Gwent Police provide a positive action support programme for underrepresented groups. To find out more please email Brian & Clare via positive.action@gwent.police.uk or visit our positive action page here: Positive Action | Gwent Police.

We are proud to be a Welsh speaking policing service and welcome applications from candidates with Welsh Language skills.

Disability Confident Employer

We are recognised as a disability confident employer, we aim to recruit and retain disabled people, and people with health conditions, for their skills and talent. You can indicate on your application form whether you require any support or adjustments to enable you to do the job, or to assist you with your application.

Please note: We are actively seeking Welsh Speakers for this role. Welsh fluency is desirable.