Job Description

Sciensus are currently looking for a Healthcare Support Worker. You will be educating and training patients via Virtual Platform. You will deliver services in a customer focused, patient centric manner that optimises therapeutic benefit, maximising adherence to treatment and providing a positive patient experience, whilst complying with relevant quality and contractual requirements.


You will work as a key member of the Virtual Services team, providing effective high-quality telephone and virtual support to patients. You will accurately complete and maintain patient information using software and, telephone and virtual systems ensuring the delivery of a quality service and the maintenance of quality standards.

Who we are?

Sciensus is a leading European life sciences organisation with over 30 years of experience, helping over 240,000 patients a year gain access to beneficial treatments and life-changing medicines. We empower patients with digital tools like the Sciensus Intouch app, to take control of their treatments, report on symptoms and quality of life, and access support through their care journey. We blend this with personalised support services from our team of over 700 licensed clinical staff. Whether we're delivering cancer treatment in someone's home or showing patients how to self-administer medicines, the human-touch care we provide helps patients make the most of their treatment.

What do we offer our people?

We work hard to make sure colleagues feel motivated, developed, and recognised for the great work they do. Additional to a competitive salary of 25,000 - 27,000, we also offer a comprehensive benefits package including:



25 days annual leave plus bank holidays Yearly pay reviews Contribution based pension scheme Life assurance Employee benefits platform (retailer discounts and much more) Private medical (after qualifying period) Ongoing learning and development opportunities Annual company event In the Burton Upon Trent office we have an onsite gym, canteen, prayer room, and quiet room

This all sounds great - What key skills do I need to apply:

Previous care experience of working within a healthcare setting (care home, homecare setting, GP Practice, Hospital)

Ability to communicate complex and sensitive information

Ability to work autonomously, within scope of role, seek advice as appropriate and ability to summon help in an emergency

Be computer literate with Microsoft excel, word and power point


Demonstrates awareness / knowledge of nursing procedures and practices

Able to competently carry out assigned clinical tasks / procedures after training

Our Values

We are a Disability Confident Committed Employer and we have also successfully gained the National Equality Standard (NES is the UK's leading Equity, Diversity and Inclusion standard which was developed by the UK Government and the CBI). We are committed to the fair treatment of all candidates, regardless of race, gender, religion, sexual orientation, age or disability. We welcome applications from all and we select candidates based on skills, qualifications, and experience. Please talk to us during the application process to discuss any reasonable adjustments you may require.



We are committed to achieving Net Zero and reducing our ecological footprint. We are constantly working on new initiatives, some of our more recent ones include working towards Level 2 in the Greener Pharmacy Toolkit and replacing many of our vans with lower CO2 emission models. For information on other projects and our wider approach to sustainability please visit our corporate website.


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