Job Description

Job Advert

Visitor Centre Assistant

Accountable to:

Visitor Experience Manager

Location:

This role is contracted at Brandon Marsh Nature Centre, Brandon Lane, Coventry, CV3 3GW with time also occasionally spent at Parkridge Nature Centre Brueton Park, Warwick Rd, Solihull B91 3HW, and is not suitable for home working under the Trust's agile working policy.

Salary:

Grade 2a 22,932 FTE - 21 hours 13,759.20 (12.60 per hour)

Benefits:

Employers' pension contribution up to 7% (with 4.5% from employee)


25 days holiday plus 8 bank holidays FTE (139 hours pro rata)


Access to Electric Vehicle salary sacrifice scheme


Employee Assistance Programme


Death in service benefit equivalent to 3x salary

Responsible for:

Supervising visitor centre volunteers.

Liaison with:

Colleagues at Warwickshire Wildlife Trust and across the Royal Society of Wildlife Trusts (TWT), volunteers, contractors, members, supporters, external funders, corporates, suppliers.

Hours

21 hours per week worked on a flexible rota, includes regular weekend and bank holiday working.

Role purpose

To welcome and serve visitors at WWT visitor centres through excellent customer service. This busy and varied role will assist with all front of house operations including, greeting visitors on arrival, taking payments for admissions and retail sales, talking to visitors about membership, and supporting the cafe team by taking orders, food preparation, and service. The role will also support corporate room hire bookings with room set up and welcoming delegates.

The application deadline is Wednesday 20

th

August 2025 at 12PM . Candidates will be invited to interview as applications are received, therefore early applications are encouraged.

We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.